rescan remote storage not working

  • Resolved fr8nc0

    (@fr8nc0)


    5 months, 2 weeks ago

    Hello, my website defaulted a year ago and was taken offline. I backed it up using UpdraftPlus and am now trying to restore it using ‘rescan remote storage’. The problem is that when I click the rescan remote storage tab, instead of beginning the process of restoring my website I receive this message:

    ‘If you have an existing backup that you wish to upload and restore from, then please use the “Upload backup files” link above. Or, if they are in remote storage, you can connect that remote storage (in the “Settings” tab), save your settings, and use the “Rescan remote storage” link’.

    I have existing back up files created by UpdraftPlus uploaded to my host, but apparently something is wrong. I would like to know how to proceed.Thankyou.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support nrobertsudp

    (@nrobertsudp)

    5 months, 2 weeks ago

    Hi there,

    Clicking rescan remote storage is not the way to restore a website, see the restore guide here:
    https://youtu.be/nVTUgA2MYcY?t=104

    If you have any difficulties or further questions please message me back for more assistance.

    Best regards,

    Nick

    Thread Starter fr8nc0

    (@fr8nc0)

    5 months, 2 weeks ago

    Thanks Nick. I’ll give it a try

    Thread Starter fr8nc0

    (@fr8nc0)

    5 months, 2 weeks ago

    Hi Nick! The reason I am using rescan remote storage is because UpdraftPlus has not saved my backup files. It says that there are no existing backup files, so I think this is my only option (rescan remote storage). If you have any further ideas I would be extremely grateful. Thanks

    Plugin Support nrobertsudp

    (@nrobertsudp)

    5 months, 2 weeks ago

    Hi there!

    Thanks for the additional info. It’s important for us to identify where backups were saved.
    You mention no remote backup files when scanning, have you also checked the storage?

    I’m suggesting this in the case the backups exist and the rescan is simply not finding them.
    It’s possible you may have backups stored locally if they weren’t sent to the remote storage.

    Could you try the ‘Rescan local folder…’ link next to ‘Rescan remote’ to check for backups?
    If you have a backup log file it may give clues, can you share it using PasteBin or similar?

    Best regards,

    Nick

    Thread Starter fr8nc0

    (@fr8nc0)

    5 months, 2 weeks ago

    Hi There! I think I’ve solved it. You were right first time. I just had to upload the backup files manually. I’m not an IT person. I’m an English teacher. This is not my world! I think the problem is resolved. Thankyou so much for your help. You have been very kind with your help and advice. I hope yoou’re having a great Christmas!

    Plugin Support nrobertsudp

    (@nrobertsudp)

    5 months, 2 weeks ago

    Hi there,

    I’m happy to hear you’ve found a solution, uploading the backups manually is a good fix.
    Totally understand how it all feels a bit alien, you’ll be more comfortable with experience.

    If something does come up please message us and we’ll do our very best to support you.
    Thank you very much for your kind patience and understanding, we really appreciate this.

    Have a great Christmas time too!

    Best regards,

    Nick

    Thread Starter fr8nc0

    (@fr8nc0)

    5 months, 2 weeks ago

    I said I solved it. YOU solved it. Thanks once again. Merry Xmas

    Plugin Support nrobertsudp

    (@nrobertsudp)

    5 months, 2 weeks ago

    Hi there,

    I’m happy to go with good teamwork :o)

    There are constraints with providing support here, we’re not allowed to look at your site.
    Which means we have to guide folks because we’re not able to be more ‘hands on’ here.

    So many resolutions depend on cooperation, and it’s important to give credit where due.
    When you consider the fundamentals, it’s clear I couldn’t help without your contribution.

    So thank you, and enjoy the holidays!

    Best regards,

    Nick

Viewing 8 replies - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.