Title: Reset Password Function Not Working
Last modified: September 11, 2016

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# Reset Password Function Not Working

 *  Resolved [belinda2016](https://wordpress.org/support/users/belinda2016/)
 * (@belinda2016)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/)
 * Hi,
    We are running AWPCP version 3.7.1 with WP 4.6.1 and the reset password 
   function on our register for the site area (for the classifieds marketplace area)
   is not working on the website. When it is clicked on, it will not reset a password.
   Our website is [http://www.babykidcollection.com](http://www.babykidcollection.com)–
   could you please advise.
 * Thank you.
    Belinda

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [bstephenmitchell](https://wordpress.org/support/users/bstephenmitchell/)
 * (@bstephenmitchell)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8171501)
 * Same issue here. Still.
 *  Thread Starter [belinda2016](https://wordpress.org/support/users/belinda2016/)
 * (@belinda2016)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8173120)
 * How long have you had the issue [@bstephenmitchell](https://wordpress.org/support/users/bstephenmitchell/)?
 *  [bstephenmitchell](https://wordpress.org/support/users/bstephenmitchell/)
 * (@bstephenmitchell)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8173172)
 * I only noticed it on Friday – of course, I had not needed to reset the password
   prior to that either.
 *  Plugin Author [AWP Classifieds Team](https://wordpress.org/support/users/awpcp/)
 * (@awpcp)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8174015)
 * Hi bstephenmitchell and belinda2016,
 * Sorry that you ran into issues here!
 * I think we need to take this discussion offline for quickest results.
 * Contact us here with a link to this forum and we’ll take it from there: [http://awpcp.com/contact/](http://awpcp.com/contact/)
    -  This reply was modified 9 years, 9 months ago by [AWP Classifieds Team](https://wordpress.org/support/users/awpcp/).
 *  [bstephenmitchell](https://wordpress.org/support/users/bstephenmitchell/)
 * (@bstephenmitchell)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8174195)
 * Sorry, I have misled you – my issue has nothing to do with your plugin.
 * Very sorry for the confusion – this should not have been posted here. I *do* 
   have the problem, but I do not use this plugin … yet.
 *  Thread Starter [belinda2016](https://wordpress.org/support/users/belinda2016/)
 * (@belinda2016)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8178172)
 * I have sent request as instructed.
    Thank you.
 *  Plugin Author [AWP Classifieds Team](https://wordpress.org/support/users/awpcp/)
 * (@awpcp)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8193471)
 * Hi Belinda,
 * We received your request 4 days ago and sent an email…but we haven’t heard back.
   Did you get it?
 *  Thread Starter [belinda2016](https://wordpress.org/support/users/belinda2016/)
 * (@belinda2016)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8193520)
 * Hi,
    I did and I sent a reply e-mail back.
 * I believe it is all ok now, we have just found a conflict tonight with the Divi
   Custom Login.
    We deactivated this and the reset password issue seems to have
   corrected itself.
 * We also had this issue on another site running Divi with your plugin and since
   deactivating the Divi Custom Login and installing BM Custom Login it seems to
   be working.
 * Something for your members if anyone else is having the same issue on Divi 🙂
 * Thanks!
    Belinda

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Reset Password Function Not Working’ is closed to new replies.

 * ![](https://ps.w.org/another-wordpress-classifieds-plugin/assets/icon-256x256.
   png?rev=2944356)
 * [AWP Classifieds](https://wordpress.org/plugins/another-wordpress-classifieds-plugin/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/another-wordpress-classifieds-plugin/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/another-wordpress-classifieds-plugin/)
 * [Active Topics](https://wordpress.org/support/plugin/another-wordpress-classifieds-plugin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/another-wordpress-classifieds-plugin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/another-wordpress-classifieds-plugin/reviews/)

## Tags

 * [password](https://wordpress.org/support/topic-tag/password/)
 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * 8 replies
 * 3 participants
 * Last reply from: [belinda2016](https://wordpress.org/support/users/belinda2016/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-function-not-working-2/#post-8193520)
 * Status: resolved