Title: Reset password functionality not working on WP Engine Last modified: November 11, 2018 --- # Reset password functionality not working on WP Engine * Resolved [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/) * Hi there! I have a problem with reset password functionality and WP Engine. When I get email with reset link and try to go by link, the cookie is not set and I get invalid key response. * I’ve requested the plugin’s custom URLs to be excluded from WP Engine’s cache, have tried many different solutions posted in this and other forums, and it still isn’t working. * Thanks for your help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freset-password-functionality-not-working-on-wp-engine%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/page/2/?output_format=md) [→](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/page/2/?output_format=md) * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10872886) * The page at `/resetpass` is still being cached. On top of that, it isn’t working correctly as `/resetpass` should only work with a key. Have you set up a custom page for the action? * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10873216) * Sorry, yes, custom URLs are being used, and these are the URLs I requested to be excluded from cache: * /investor-area/login/ /investor-area/lost-password/ /investor-area/password- reset/ * Is that correct, or do I need to exclude the plugins default URLs as well? * Thanks for your help! * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10873519) * Visiting /investor-area/resetpass redirects to /resetpass… * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10873625) * Okay, there was a legacy page that needed to be removed. That URL comes up as 404 now and the /investor-area/lost-password/ process still returns an invalid key error. * What should I look at next? * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880030) * Could you possibly give me test credentials? jeff [at] jfarthing [dot] com. * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880454) * Okay, you’re set up and should receive an email with credentials. Let me know if you need anything else. * Thanks! * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880655) * You have actually found a bug that will be fixed with the next release. * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880674) * Could you possibly list or screenshot all of the plugins you are using? * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880830) * Uh oh 😉 Any ideas on the updated plugin release date and/or a patch I can implement or help with? * Here are the plugins being used: * Admin Bar Disabler // ver. 1.4 Advanced Custom Fields // ver. 5.7.7 Advanced Custom Fields: Gallery Field // ver. 2.1.0 Advanced Custom Fields: Repeater Field// ver. 2.1.0 Configure Login Timeout // ver. 1.0 Dev Plugin // ver. 1.0 // *proprietary Gravity Forms // ver. 2.0.4 Gravity Forms User Registration Add-On // ver. 3.3 Hide Update Reminder Message // ver. 1.0 MyFontsWebfontsKit #3244669 // ver. 0.1 SB Welcome Email Editor // ver. 4.8 Simple Section Navigation Widget // ver. 2.1 Taxonomy Images // ver. 0.9.6 Theme My Login // ver. 7.0.11 TM Replace Howdy// ver. 1.4.2 WP Show IDs // ver. 110709 WP User Login Notifier // ver. 1.0.3 * * the proprietary plugin, you have admin access so you can view its code via the admin plugin editor if needed or I can email you the plugin files directly. * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10880863) * Also, these wp engine installed plugins: * Force Strong Passwords – WPE Edition // Version 1.6.4 Stop long comments // Version 0.0.4 WP Engine System // Version 3.2.1 * advanced-cache.php install.php * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10881198) * Any chance you might be able to give me temporary file level access? If so, send info to the same email as before. * I’m trying to figure out why your password reset emails are using the URL of `/ login?action=rp` instead of `/resetpass`, as it should. * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10881246) * access sent via email * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10881252) * I know in /plugins/theme-my-login/includes/compat.php it uses /login?action=rp on line 91. * Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/) * (@jfarthing84) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10881282) * Does it work correctly if you disable “SB Welcome Email Editor”? * Thread Starter [css_wizard](https://wordpress.org/support/users/css_wizard/) * (@css_wizard) * [7 years, 7 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/#post-10881331) * Yep, there is the issue… * The SB Welcome Email Editor plugin uses a shortcode of [reset_url] in the email template that creates the link. Deactivating the plugin allows TMLs link to be used. * Any thoughts on a quick fix/patch? Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/page/2/?output_format=md) [→](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/page/2/?output_format=md) The topic ‘Reset password functionality not working on WP Engine’ is closed to new replies. * ![](https://ps.w.org/theme-my-login/assets/icon-256x256.png?rev=1891232) * [Theme My Login](https://wordpress.org/plugins/theme-my-login/) * [Frequently Asked Questions](https://wordpress.org/plugins/theme-my-login/#faq) * [Support Threads](https://wordpress.org/support/plugin/theme-my-login/) * [Active Topics](https://wordpress.org/support/plugin/theme-my-login/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/theme-my-login/unresolved/) * [Reviews](https://wordpress.org/support/plugin/theme-my-login/reviews/) ## Tags * [forgot password](https://wordpress.org/support/topic-tag/forgot-password/) * [tml](https://wordpress.org/support/topic-tag/tml/) * 19 replies * 4 participants * Last reply from: [John Hazel](https://wordpress.org/support/users/gjohnhazel/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/reset-password-functionality-not-working-on-wp-engine/page/2/#post-11027840) * Status: resolved