Title: Reset Password Link Authorisation Error
Last modified: July 13, 2023

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# Reset Password Link Authorisation Error

 *  Resolved [jrske](https://wordpress.org/support/users/jrske/)
 * (@jrske)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/reset-password-link-authorisation-error/)
 * My users have run into a problem with the reset password process on my site. 
   When they request a password reset because they have forgotten their password
   they are successfully sent an email that contains the reset link. However, after
   clicking this link they are taken to the login page that displays the message“
   You’re unauthorised to view this page. Why don’t you Login and try again”. This
   cycle then repeats when trying again. See bottom for screenshots.
 * I have identified that the culprit is the WP Mail SMTP plugin (the process successfully
   works when the plugin is deactivated).
 * Please assist as soon as possible. I currently have no alternative for my users.
 * Thank you in advance.
 * Request reset ([https://ibb.co/XzTNM0n](https://ibb.co/XzTNM0n))
 * Successfully requested ([https://ibb.co/TtBWH5w](https://ibb.co/TtBWH5w))
 * Email received ([https://ibb.co/p1TjBp6](https://ibb.co/p1TjBp6))
 * With WP Mail SMTP active ([https://ibb.co/Zf7Z0Mf](https://ibb.co/Zf7Z0Mf))
 * With WP Mail SMTP inactive ([https://ibb.co/9TQ4fgv](https://ibb.co/9TQ4fgv))

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [David](https://wordpress.org/support/users/dpinson/)
 * (@dpinson)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/reset-password-link-authorisation-error/#post-16895893)
 * Hi there [@jrske](https://wordpress.org/support/users/jrske/),
 * It sounds like there may be a conflict between WP Mail SMTP and another plugin
   on your site. The “Why don’t you login” message appears to be coming from some
   other plugin, and could be where the conflict is happening.
 * Try a reset again with and without WP Mail SMTP enabled, and note the URLs. What
   I suspect is something is different about the URL when our plugin gets activated.
   In our free version, the URLs shouldn’t be changed, as it doesn’t have the click
   tracking feature built-in (a feature of our Pro version). However, it appears
   that something may be changing the URLs. If you can try that and get back to 
   us with the two URLs, that should help.
 * Thanks!
 *  Thread Starter [jrske](https://wordpress.org/support/users/jrske/)
 * (@jrske)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/reset-password-link-authorisation-error/#post-16896632)
 * Thanks for the response David.
 * I have managed a fix. The link opening in the browser was not the same as the
   link in the email (appears to do with how the “&” is being coded in the email).
 * Thanks again.
 *  [David](https://wordpress.org/support/users/dpinson/)
 * (@dpinson)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/reset-password-link-authorisation-error/#post-16910269)
 * Hey [@jrske](https://wordpress.org/support/users/jrske/),
 * That’s great, I’m glad to hear you got that sorted! Thank you for taking the 
   time to let us know.
 * If you run into any other trouble, just let us know! Have a great day! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Reset Password Link Authorisation Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
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## Tags

 * [Reset Password link](https://wordpress.org/support/topic-tag/reset-password-link/)

 * 3 replies
 * 2 participants
 * Last reply from: [David](https://wordpress.org/support/users/dpinson/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/reset-password-link-authorisation-error/#post-16910269)
 * Status: resolved