Title: Reset Password Loop
Last modified: June 25, 2024

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# Reset Password Loop

 *  Resolved [ecarmie](https://wordpress.org/support/users/ecarmie/)
 * (@ecarmie)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/reset-password-loop-3/)
 * Hi I am encountering anissue where my users get stuck on the reset password. 
   So they click forgot password, try to reset, an email is sent with a link ([https://snipboard.io/rLDgRT.jpg](https://snipboard.io/rLDgRT.jpg)),
   but the link takes them back to the [https://wellbeingleadhub.superwellness.co.uk/recover-password/](https://wellbeingleadhub.superwellness.co.uk/recover-password/)
   page
   [https://snipboard.io/8Y6iao.jpg](https://snipboard.io/8Y6iao.jpg)Plugin
   Screenshot[https://snipboard.io/WrvewQ.jpg](https://snipboard.io/WrvewQ.jpg)[https://snipboard.io/aFA5pc.jpg](https://snipboard.io/aFA5pc.jpg)
   [https://snipboard.io/szGxhi.jpg](https://snipboard.io/szGxhi.jpg)
 * Password Reset Email
   [https://snipboard.io/WqHEiu.jpg](https://snipboard.io/WqHEiu.jpg)
 * Private Website
   [https://snipboard.io/tHyZRm.jpg](https://snipboard.io/tHyZRm.jpg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freset-password-loop-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/reset-password-loop-3/#post-17848325)
 * Hi [@ecarmie](https://wordpress.org/support/users/ecarmie/),
 * Thank you for your detailed message!
 * I’ve also created a test account on your site and observed this issue. Since 
   it might be a change that this is related to caching:
 * 1. Do you use any caching plugins? If so, could you please exclude our pages,
   the pages created with our shortcodes, especially the page where you have the
   PB Recover Password form ( [wppb-recover-password] ) from it, and check if the
   issue persists?
 * 2. If you have any caching enabled via a plugin or from your **hosting**, please
   disable them temporarily and check if the issue still persists.
 * 3. Please create a new page on your site and on this new page add only the PB
   Recover Password form ( [wppb-recover-password] ) and check if the issue still
   persists.
 * Best regards,
 *  Thread Starter [ecarmie](https://wordpress.org/support/users/ecarmie/)
 * (@ecarmie)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/reset-password-loop-3/#post-17877755)
 * Hi Alex, i’m so sorry for the late response.
 * It seems one of our admins has accidentally deleted the user you created. Can
   I please ask the email you’d like to use and I can set up an admin account for
   you as this is happening on twoof our websites:
 * clients.superwellness.co.uk
   wellbeingleadhub.superwellness.co.uk
 * Apologies as I’m not a developer so I’m not sure if we use caching plugins.
 * Many thanks,
   Carmie
 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/reset-password-loop-3/#post-17880047)
 * Hi Carmie,
 * First of all, lets check the caching situation.
 * Regarding question 1, from my previous message, you will need to go to your site’s
   Dashboard -> Plugins -> Installed Plugins -> and there you will need to search
   if you have plugins that are related to caching, maybe these plugins have caching
   in their name or in their description. For example, from the screenshots you’ve
   shared with your plugins, I can see two plugins that are caching-related: **Cache
   Enabler**, and **Object Cache Pro**. I suggest doing the first step (from my 
   previous message) with these two plugins.
 * After you check the first step, then continue with the other steps I’ve mentioned
   in my previous message and check if you still encounter the issue.
 * Now, regarding the account, you can create a **normal **user account while using
   the following email address: [alexandru.cozmoslabs@gmail.com](https://wordpress.org/support/topic/reset-password-loop-3/alexandru.cozmoslabs@gmail.com?output_format=md),
   but please **DO NOT** make this account an Administrator account since it is 
   forbidden through these forums to receive Administrator accounts. Again, **DO
   NOT** make this user account an Administrator (make it a normal user account,
   like a normal Subscriber).
 * Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Reset Password Loop’ is closed to new replies.

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## Tags

 * [lost password](https://wordpress.org/support/topic-tag/lost-password/)
 * [recover password](https://wordpress.org/support/topic-tag/recover-password/)

 * 3 replies
 * 2 participants
 * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/reset-password-loop-3/#post-17880047)
 * Status: resolved