Title: Reset password – loop
Last modified: October 10, 2025

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# Reset password – loop

 *  Resolved [rokasgl](https://wordpress.org/support/users/rokasgl/)
 * (@rokasgl)
 * [8 months ago](https://wordpress.org/support/topic/reset-password-loop-5/)
 * I’m finding it impossible for users to reset their passwords using the custom
   registration page. When you click the “Lost Password” link, the site sends an
   email as expected — but the “Reset Password” link just redirects back to the 
   login page, where users can only request another reset email. It creates an endless
   loop, and there’s never an option to actually set a new password.
 * I have tested it on clean theme with only woocommerce and user registration plugins
   active, the problem remains.
 * Reset password email has correct link with parameters like key, id and login,
   but after clicking, everytime it is redirected back to /my-account/lost-password/?
   show-reset-form=true, where you can request to change your password by entering
   your email. So we get endless loop.
 * I found couple threads here about this, but didn’t find any solution.
    -  This topic was modified 8 months ago by [rokasgl](https://wordpress.org/support/users/rokasgl/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/)
 * (@shresthauzwal)
 * [8 months ago](https://wordpress.org/support/topic/reset-password-loop-5/#post-18676051)
 * Hi [@rokasgl](https://wordpress.org/support/users/rokasgl/),
   Thank you for writing
   in,According to the information you provided, it seems that the pages for User
   Registration & Membership password recovery page have not been created on your
   site. This is likely causing the loop due to the WooCommerce lost password redirection.
 * To fix this issue, please follow the steps in this documentation: [https://docs.wpuserregistration.com/docs/lost-password-issues/](https://docs.wpuserregistration.com/docs/lost-password-issues/)
   .
 * Kindly follow the instructions carefully.
 * Best regards!
 *  Thread Starter [rokasgl](https://wordpress.org/support/users/rokasgl/)
 * (@rokasgl)
 * [8 months ago](https://wordpress.org/support/topic/reset-password-loop-5/#post-18676073)
 * [user_registration_lost_password] shortcode is not working. Also I dont have 
   the same options like in step 2.
 * I see that it says User Registration & Membership Plugin, but I am using **User
   Registration ( Pro )** with several addons like **User Registration Advanced 
   Fields**, **User Registration Social Connect** and **User Registration WooCommerce**.
 * Maybe I created this thread not in the right place or not ?
 *  Plugin Support [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/)
 * (@shresthauzwal)
 * [7 months, 4 weeks ago](https://wordpress.org/support/topic/reset-password-loop-5/#post-18678736)
 * Hi [@rokasgl](https://wordpress.org/support/users/rokasgl/),
   Thank you for writing
   back,
 * It looks like you’re using an outdated version of the Pro plugin, and this space
   is not intended for premium product support. We recommend updating all your premium
   plugins and add-ons on your site. If the issue still continues, please visit 
   the following [link ](https://wpeverest.com/my-account/support-ticket/)to create
   a premium support request.
 * Since this is not the right place to discuss premium support matters, we’ll mark
   this topic as resolved.
 * Best regards!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Reset password – loop’ is closed to new replies.

 * ![](https://ps.w.org/user-registration/assets/icon-256x256.gif?rev=3284028)
 * [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder](https://wordpress.org/plugins/user-registration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/user-registration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/user-registration/)
 * [Active Topics](https://wordpress.org/support/plugin/user-registration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/user-registration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/user-registration/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Amrit Kumar Shrestha](https://wordpress.org/support/users/shresthauzwal/)
 * Last activity: [7 months, 4 weeks ago](https://wordpress.org/support/topic/reset-password-loop-5/#post-18678736)
 * Status: resolved