Title: Reset Password Loop Last modified: September 1, 2016 --- # Reset Password Loop * Resolved [pesareiran](https://wordpress.org/support/users/pesareiran/) * (@pesareiran) * [9 years, 10 months ago](https://wordpress.org/support/topic/reset-password-loop/) * Hi, * I am in an endless loop of resetting password, getting the email, clicking the link, going back to reset password page. * I have no SSL, the option is not on, I installed a fresh wordpress with only woocommerce on it and it still is the same. here is the [link](http://viecafe.co/test) * I tried copying fresh set of email templates to woocommerce folder. * Unfortunately, none of those worked. * I would appreciate any help I can get. this is really frustrating * Thank you * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [9 years, 10 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-7596790) * Any caching plugins/server caching here? A cookie is set and this is what changes the form; server caching could ignore this. * Thread Starter [pesareiran](https://wordpress.org/support/users/pesareiran/) * (@pesareiran) * [9 years, 10 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-7596822) * Dear Mike, * That did it. Although I turned this off, the hosting server turned it on. I disabled caching and voila. * I don’t know how to thank you. * Kindest Regards, * Sara * [m1k3k](https://wordpress.org/support/users/m1k3k/) * (@m1k3k) * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8200271) * After months of searching, it turns out WP Engine needs to whitelist certain pages for this to work. Yes, it’s finally working! * [kls](https://wordpress.org/support/users/katiesutton/) * (@katiesutton) * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8225992) * m1k3k, I could kiss you right now. Good grief- I spent hours plugging and unplugging every single plugin on my complicated, very live commerce site. Plus you must test this live in the wee hours because you can’t try to recover a password with a coming soon curtain up, and, since WPEngine does not do the caching on their staging platform, it wasn’t even happening there. What a cluster! I really love WPEngine, but I feel they should have been on top of this one. Thank you so much for posting this!!!! * [SourceView](https://wordpress.org/support/users/virtality-marketing-solutions/) * (@virtality-marketing-solutions) * [9 years, 8 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8231292) * Huge help guys! After hours and hours of the same struggle I can finally report back to my Client it’s been resolved. Surprised this wasn’t a known issue and curious how it started happening randomly within the last couple weeks. * Thanks again! * [jonathantripple](https://wordpress.org/support/users/jonathantripple/) * (@jonathantripple) * [9 years, 7 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8264089) * Just wanted to add my thanks to this thread. I too use WPEngine and requesting the /account/ page to be whitelisted did the trick. * Cheers! * [crucible67](https://wordpress.org/support/users/crucible67/) * (@crucible67) * [9 years, 5 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8523227) * Confirmed on my site as well. To be specific, WPEngine had to white list /my- account/ page on the latest version of Woo Commerce since they changed the endpoints. Thanks for help all! * B * [christiechild](https://wordpress.org/support/users/christiechild/) * (@christiechild) * [9 years, 5 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8527036) * Holy Hell!! I need HELP!! I forgot my password to get into my website. I filled out the “reset link” form and it stated that the reset link went to my email BUT it didn’t!! I checked my junk mail as well and there is no emails there either!! PLEASE HELP!! I am so far from being a computer genius!!!! Thank You! * [antonio967](https://wordpress.org/support/users/antonio967/) * (@antonio967) * [9 years, 5 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8598267) * Hello christiechild: * Source: [https://wordpress.org/support/topic/password-not-recognized-1/](https://wordpress.org/support/topic/password-not-recognized-1/) * This link shows you how to create a new admin through your database: [Creating a new admin account via MySQL](http://www.inmotionhosting.com/support/edu/wordpress/333-add-admin-via-mysql) * Make sure you copy all the code exactly. * This assumes that your database table prefix is set to “wp_”. * If you are using something different, then make sure to adjust your code accordingly. For example, if you are using “wptables_” instead of “wp_”, then the code “INSERT INTO wp_users“ would be “INSERT INTO wptables_users“ * In the code they provide, you then have to change what is in ‘red’ (…on the actual page I’ve linked is the red colour) in this code: VALUES (‘newadmin’, MD5(‘pass123’),‘ firstname lastname’, ’email@example.com’, ‘0’); * ======= * newadmin – this you change to the new username (do not use “admin”) pass123 – this you change to the new password firstname – this will be what it says, a first name lastname – this will be what it says, a last name [email@example.com](https://wordpress.org/support/topic/reset-password-loop/email@example.com?output_format=md)– this will be an email, but do not use the email you already have for the site or for your present admin * ========= * Once the database updates, you can go to your wordpress login as normal and use the new admin login information to gain access. * Reset the password for your old account and write down its username and password somewhere. Log out from the new admin and log in with your now-changed old one to see if it works. If it does, then you have the choice of either keeping both( a good fail-safe), deleting the new one, or deleting the new one. * [atomicfilm](https://wordpress.org/support/users/atomicfilm/) * (@atomicfilm) * [9 years, 3 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8729143) * Just wanted to add a huge thankyou to the above users. I was stuck in this loop too, but have just spoken to WP-Engine and they’ve fixed it, as per instructions earlier in this thread. * Thanks!!! * [fibdes](https://wordpress.org/support/users/fibdes/) * (@fibdes) * [9 years, 2 months ago](https://wordpress.org/support/topic/reset-password-loop/#post-8893674) * Thankyou for this thread – helped me too – WP do rock but it would be useful for them to have this setup so have put a suggestion in re that. * [Daniel Hendricks](https://wordpress.org/support/users/hendridm/) * (@hendridm) * [9 years, 1 month ago](https://wordpress.org/support/topic/reset-password-loop/#post-9047492) * Thanks [@m1k3k](https://wordpress.org/support/users/m1k3k/)! I was banging my head trying to figure this one out. * I asked WP Engine support for a “cache exclusion” on `/my-account/` and it fixed the problem immediately. Cheers! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Reset Password Loop’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [loop](https://wordpress.org/support/topic-tag/loop/) * [lost password](https://wordpress.org/support/topic-tag/lost-password/) * [password](https://wordpress.org/support/topic-tag/password/) * 12 replies * 12 participants * Last reply from: [Daniel Hendricks](https://wordpress.org/support/users/hendridm/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/reset-password-loop/#post-9047492) * Status: resolved