Title: Reset password process does not complete
Last modified: June 5, 2021

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# Reset password process does not complete

 *  Resolved [mfelton](https://wordpress.org/support/users/mfelton/)
 * (@mfelton)
 * [5 years ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/)
 * I am successfully using the login, registration and forgot password screens. 
   However if the forgot password screen is used WP correctly sends a “Password 
   reset” email to the user’s address. However when the unique link in the email
   is clicked the resulting TML “resetpass” screen appears but does not show any
   field to login with. The browser seems to ignore the key information.
    In the
   meantime I have had to resort to the default WP functions for lost password.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/)
 * (@jfarthing84)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14542182)
 * The reset password action should show two password inputs to set a new password.
   Are you not seeing this?
 *  Thread Starter [mfelton](https://wordpress.org/support/users/mfelton/)
 * (@mfelton)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14543448)
 * Thanks for responding Jeff. No I am not seeing any fields – just a blank page
   apart from my title of the page.
    As I said it is strange because the other options
   are working fine.
 *  Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/)
 * (@jfarthing84)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14564443)
 * Are there any errors in your error log? What if you view the source – is all 
   the expected HTML there?
 *  Thread Starter [mfelton](https://wordpress.org/support/users/mfelton/)
 * (@mfelton)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14564718)
 * Doh! Simple error I’m afraid – I had made a typo in the shortcode, i.e. **lostpassword**
   instead of **lostpass**
    Sorry for wasting your time. All good now (apart from
   stopping spam registrations even with reCaptcha v2)
 *  Thread Starter [mfelton](https://wordpress.org/support/users/mfelton/)
 * (@mfelton)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14564722)
 * Sorry – I meant the typo was in the *reset* shortcode, i.e. resetpassword instead
   of resetpass.
    Must check before posting!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Reset password process does not complete’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [mfelton](https://wordpress.org/support/users/mfelton/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/reset-password-process-does-not-complete/#post-14564722)
 * Status: resolved