Title: Reset Plugin
Last modified: September 11, 2023

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# Reset Plugin

 *  Resolved [dahirimstore](https://wordpress.org/support/users/dahirimstore/)
 * (@dahirimstore)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/reset-plugin-10/)
 * I have the problem that when I connected the plugin to my WordPress site, in 
   the Linked Accounts part the wheel keeps spinning and doesn’t go anywhere, I 
   need help to reset the plugin.
 * I already tried uninstalling it and clearing cache of my website, but nothing
   works.
 * Thank you so much
 * ![](https://i0.wp.com/yanel.com.mx/wp-content/uploads/Captura-de-pantalla-2023-
   09-11-063338.png?ssl=1)
    -  This topic was modified 2 years, 8 months ago by [dahirimstore](https://wordpress.org/support/users/dahirimstore/).

Viewing 1 replies (of 1 total)

 *  [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/)
 * (@bisratlearn)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/reset-plugin-10/#post-17041454)
 * Hi [@dahirimstore](https://wordpress.org/support/users/dahirimstore/)
 * > I have the problem that when I connected the plugin to my WordPress site, in
   > the Linked Accounts part the wheel keeps spinning and doesn’t go anywhere, 
   > I need help to reset the plugin.
   > I already tried uninstalling it and clearing cache of my website, but nothing
   > works.
 * From what I understand, you’re experiencing an issue with the Google Listings&
   Ads plugin on your WordPress site. Specifically, you’re encountering a problem
   where the wheel in the Linked Accounts section keeps spinning without any progress,
   and you’re seeking assistance to reset the plugin. Despite your efforts to uninstall
   the plugin and clear your website’s cache, the issue persists.
 * Let’s try a couple of additional troubleshooting steps to resolve this issue:
    1. **Deactivate and Reactivate the Plugin**: From your WordPress dashboard, navigate
       to ‘Plugins’, find the Google Listings & Ads plugin, deactivate it, and then
       reactivate it. This simple action can often fix minor glitches.
    2. **Check for Plugin Conflicts**: Sometimes, other plugins can interfere with 
       the functionality of the Google Listings & Ads plugin. To check for this, temporarily
       deactivate all other plugins except for WooCommerce and Google Listings & Ads.
       If the issue is resolved, reactivate the other plugins one by one until you 
       find the one causing the conflict. Here’s a handy guide on how to test for conflicts:
       👉 [**How to Test for Plugin and Theme Conflicts**](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
    3. **Update Your Plugin**: Make sure you’re running the latest version of the Google
       Listings & Ads plugin. If not, update it from your WordPress dashboard.
    4. **Check Your PHP Version**: The Google Listings & Ads plugin requires PHP version
       7.4 or higher. Please ensure your hosting provider is using a compatible version.
 * If none of these steps work, could you please share your site’s System Status
   with us? It will give us a better understanding of your site’s setup and help
   us identify the problem. You can find it via `**WooCommerce > Status**`. Select`**
   Get system report**` and then `**Copy for support**`.
 * Also, if there are any **fatal error logs**, please share those with us as well.
   You can find them under `**WooCommerce > Status > Logs**`.
 * Once you have that, please paste it inside a Code block in your reply, or use
   [](https://pastebin.com/)**[https://pastebin.com/](https://pastebin.com/)** to
   paste it and share the link with us.
 * Thank you for your patience and cooperation in this matter. I’m looking forward
   to your response so we can solve this issue for you.

Viewing 1 replies (of 1 total)

The topic ‘Reset Plugin’ is closed to new replies.

 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/)

## Tags

 * [Pluign](https://wordpress.org/support/topic-tag/pluign/)
 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/reset-plugin-10/#post-17041454)
 * Status: resolved