Title: Reset plugin error
Last modified: May 28, 2019

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# Reset plugin error

 *  Resolved [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/)
 * Hi,
    im running WP 5.2.1 i tried to install the “Reset plugin” football-pool-
   admin-reset.php i can install the plugin but then it says updated but then it
   says sry you cant login and goes blank and no reset in the admin panel ?
 * > [View post on imgur.com](https://imgur.com/a/dR9Bhlp)
 * same here if i DONT update the plugin as it says in the admin,plugin section 
   i can see the reset section ?
    -  This topic was modified 6 years, 12 months ago by [fimo66](https://wordpress.org/support/users/fimo66/).
    -  This topic was modified 6 years, 12 months ago by [fimo66](https://wordpress.org/support/users/fimo66/).

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [AntoineH](https://wordpress.org/support/users/antoineh/)
 * (@antoineh)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11579510)
 * The ‘Reset’ option will be added as a child of the ‘Football Pool’ menu. The 
   message you get is because WordPress says your user does not have the ‘manage_football_pool’
   permission. Can you check your role in the User admin? Or try with an administrator
   account?
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11580050)
 * Hi again
 * i am the administrator in the admin panel…
 * i have “Wordfence” installed, can this be a problem with updating this plugin?
 *  Plugin Author [AntoineH](https://wordpress.org/support/users/antoineh/)
 * (@antoineh)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11580167)
 * Don’t know. I have no experience with Wordfence. Can you temporary disable it
   to test?
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11580314)
 * i just deactivated my other plugin and i could install the reset plugin fine 
   but as soon as i try to update the reset plug in from admin, its gone in the 
   menu and no where to be found ?
 *  Plugin Author [AntoineH](https://wordpress.org/support/users/antoineh/)
 * (@antoineh)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11580450)
 * Would it be possible to give me temporary access to your admin? If so, I can 
   quickly check if I can find the problem. Credentials can be emailed to my wordpressfootballpool[
   at] gmail [dot] com address.
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11580682)
 * Yes thats no problem, i have made a test site where you can see the plugin is
   there before i have updated it but after update it will go away…
 * but i will send u a mail now, thanks….
 *  Plugin Author [AntoineH](https://wordpress.org/support/users/antoineh/)
 * (@antoineh)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11581588)
 * For future reference and/or other users that experience the same problem:
 * The problem was caused by the fact that the extension plugins were installed 
   in the same folder as the football pool plugin. Moving the extensions to the 
   root of the /wp-content/plugins folder solved the problem.
 *  Thread Starter [fimo66](https://wordpress.org/support/users/fimo66/)
 * (@fimo66)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11583121)
 * And let me just add that this is one of the best supported plugin i have used
   on my site,
    Antoine, really helped, supported me, thank you very much for that

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Reset plugin error’ is closed to new replies.

 * ![](https://ps.w.org/football-pool/assets/icon-256x256.png?rev=983880)
 * [Football Pool](https://wordpress.org/plugins/football-pool/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/football-pool/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/football-pool/)
 * [Active Topics](https://wordpress.org/support/plugin/football-pool/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/football-pool/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/football-pool/reviews/)

## Tags

 * [reset plugin](https://wordpress.org/support/topic-tag/reset-plugin/)

 * 8 replies
 * 2 participants
 * Last reply from: [fimo66](https://wordpress.org/support/users/fimo66/)
 * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/reset-plugin-error/#post-11583121)
 * Status: resolved