Title: ResetPass page giving error
Last modified: March 24, 2025

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# ResetPass page giving error

 *  Resolved [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/)
 * Either when visiting manually, or click the emailed password reset link, [https://cryobankamerica.com/resetpass](https://cryobankamerica.com/resetpass)
   redirects to [https://cryobankamerica.com/lostpassword/?error=invalidkey](https://cryobankamerica.com/lostpassword/?error=invalidkey)
   and shows the following error: “**Error:** Your password reset link appears to
   be invalid. Please request a new link below.”
   I’ve already excluded the TML pages
   from caching at the server level. And even with caching turned off, the error
   still shows. This issue has been going for over a month. I’ve contacted support
   multiple time (we have paid extensions as well) but still have not heard back
   after being told to just exclude the pages from cache, which didn’t resolve the
   issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fresetpass-page-giving-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/)
 * (@jfarthing84)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18381857)
 * I’ve inspected all of your TML action requests and everyone of them still have
   the caching header from your provider: `x-grid-srcache-fetch: HIT`
 * Also, we had an ongoing communication of multiple messages between January 7 
   and January 21, 2025 – to which you ended saying you resolved the issue. It is
   very disingenuous of you to publicly state we are not responding to paid customer
   support requests.
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18381991)
 * Hey Jeff, since the end of our last conversation, I thought the issue was resolved,
   but it wasn’t. I had already deleted the email and couldn’t find it, so I couldn’t
   respond. Since then, I have submitted at least 3 help requests through your form
   and received no replies. So, no, it is not disingenuous. 
   Based on the docs from
   Gridpane I followed, I’ve added this to my functions.php
 * ![](https://wordpress.org/07a9a11a-c6ef-4966-9d06-f4776d0de4bf)
 * Why is it this was working fine for years with caching on, but suddenly stopped
   a few months ago, same as others reported? Nothing was changed on the website,
   server, or caching,
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18381996)
 * The screenshot didn’t attach, so here is the code:
 *     ```wp-block-code
       <?php // Exclude specific pages from cachefunction my_headers() {    if( is_page( array( 'login', 'logout', 'register', 'lostpassword', 'resetpass', 'dashboard' ) ) ) {        header( 'do-not-cache: true' ); // Gridpane's standard header    }}add_action( 'template_redirect', 'my_headers' );
       ```
   
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18384328)
 * I am seeing that all of these pages show x-grid-srcache-fetch: BYPASS. I can’t
   upload a screenshot or else I would show you. I can’t test [https://cryobankamerica.com/resetpass](https://cryobankamerica.com/resetpass)
   though because redirects to [https://cryobankamerica.com/lostpassword/?error=invalidkey](https://cryobankamerica.com/lostpassword/?error=invalidkey).
   How would caching cause this redirect?
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18386662)
 * This issue is not resolved, so I have opened it back up. I’ve also submitted 
   a 4th official support request (technically 5th, but the first was answered.)
    -  This reply was modified 1 year, 2 months ago by [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/).
    -  This reply was modified 1 year, 2 months ago by [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/).
 *  Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/)
 * (@jfarthing84)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18387071)
 * We have received no additional emails from you since the original conversation
   I mentioned. Do you receive our auto-reply when you submit a request? Can you
   also confirm where/how you are submitting your requests?
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18387947)
 * Hey Jeff, thanks for confirming you haven’t received any support requests. I 
   have not received any auto replies. I’ve been filling the form out at [https://thememylogin.com/support/](https://thememylogin.com/support/)(
   same as the first one I sent).
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18389766)
 * Hey Jeff, I’ve updated the code to exclude wildcards as well. I’ve also excluded
   these pages from Cloudflare cache as well. Can you check again to see if you 
   are still seeing cache?
 *  Plugin Author [Jeff Farthing](https://wordpress.org/support/users/jfarthing84/)
 * (@jfarthing84)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18412366)
 * Your response headers on TML action pages are still returning `x-grid-srcache-
   fetch: HIT`.
 *  Thread Starter [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * (@eightysevenweb)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18412752)
 * Thanks to Jeff for following up with me! Issue seems to have resolved itself,
   so I am closing for now. Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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 * 10 replies
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 * Last reply from: [Alisha Thomas](https://wordpress.org/support/users/eightysevenweb/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/resetpass-page-giving-error/#post-18412752)
 * Status: resolved