Title: Resetting WordPress credentials
Last modified: August 22, 2016

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# Resetting WordPress credentials

 *  [doodlephilip](https://wordpress.org/support/users/doodlephilip/)
 * (@doodlephilip)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/resetting-wordpress-credentials/)
 * Hi,
 * We are re-developing an existing website using WordPress. However, the client
   is unable to provide WordPress credentials nor FTP details from the previous 
   development team. I have gone through the codex for resetting password but they
   all require username/password or FTP details or database access.
 * Could you guide me if there is any way we can obtain the credentials? Any help
   is appreciated.
 * Thanks.

Viewing 1 replies (of 1 total)

 *  [Tim Nash](https://wordpress.org/support/users/tnash/)
 * (@tnash)
 * Spam hunter
 * [11 years, 6 months ago](https://wordpress.org/support/topic/resetting-wordpress-credentials/#post-5532851)
 * So to confirm:
 * You don’t have FTP or access to the server
    You don’t have WordPress credentials
   or even a username for any user You don’t have access to MySQL
 * You are pretty much out of luck, if your client hasn’t got any of these, then
   without resorting to using a vulnerability in the software you won’t be able 
   to gain access.
 * I’m afraid the client is going to need to gain at least some sort of credentials
   either from the developer or the host. As currently they do not “control” the
   site in any way.

Viewing 1 replies (of 1 total)

The topic ‘Resetting WordPress credentials’ is closed to new replies.

## Tags

 * [password recovery](https://wordpress.org/support/topic-tag/password-recovery/)
 * [retrieval](https://wordpress.org/support/topic-tag/retrieval/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Tim Nash](https://wordpress.org/support/users/tnash/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/resetting-wordpress-credentials/#post-5532851)
 * Status: not resolved

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