Title: Response Attachments
Last modified: February 21, 2019

---

# Response Attachments

 *  Resolved [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/response-attachments/)
 * Hi
    When we reply to a client and send files attach the client doesn´t recieve
   this files. He only see the text message. How can we solve this? Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fresponse-attachments%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/response-attachments/#post-11237869)
 * Hello [@colourinvasion](https://wordpress.org/support/users/colourinvasion/),
 * The way to solve this is to attach files by logging into the ticket system and
   uploading them through your browser. In order to send attachments through mail(
   which may sometimes fail due to mail attachment restrictions), you can get modification
   services for an add-on that allows attachments to also be send through email.
 * All mark this as resolved, but if you have any other questions, please let me
   know.

Viewing 1 replies (of 1 total)

The topic ‘Response Attachments’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [melliesou](https://wordpress.org/support/users/melliesou/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/response-attachments/#post-11237869)
 * Status: resolved