Title: RESPONSE: Postcode not found
Last modified: March 10, 2017

---

# RESPONSE: Postcode not found

 *  Resolved [dkonakh](https://wordpress.org/support/users/dkonakh/)
 * (@dkonakh)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/response-postcode-not-found/)
 * Hi!
    I installed an DHL plugin and use test credentials:
 * SiteID: CIMGBTest
 * Password: DLUntOcJma
 * [http://awesomescreenshot.com/0e369gtn77](http://awesomescreenshot.com/0e369gtn77)
 * and get always response – Postcode not found. Expected formats: <country specific
   post code format>
 * debug data:
 * DHL REQUEST:
 *     ```
       <?xml version="1.0" encoding="UTF-8"?>
       <p:DCTRequest xmlns:p="http://www.dhl.com" xmlns:p1="http://www.dhl.com/datatypes" xmlns:p2="http://www.dhl.com/DCTRequestdatatypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-req.xsd ">
         <GetQuote>
           <Request>
       		<ServiceHeader>
       			<MessageTime>2017-03-10T08:38:26</MessageTime>
       			<MessageReference>1234567890123456789012345678901</MessageReference>
       			<SiteID>CIMGBTest</SiteID>
       			<Password>DLUntOcJma</Password>
       		</ServiceHeader>
           </Request>
           <From>
       	  <CountryCode>GB</CountryCode>
       	  <Postalcode>10027</Postalcode>
           </From>
           <BkgDetails>
             <PaymentCountryCode>GB</PaymentCountryCode>
             <Date>2017-03-10</Date>
             <ReadyTime>PT10H21M</ReadyTime>
             <DimensionUnit>CM</DimensionUnit>
             <WeightUnit>KG</WeightUnit>
             <Pieces>
       		<Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><Height>30</Height><Depth>100</Depth><Width>40</Width><Weight>20</Weight></Piece>
       	  </Pieces>
   
       	  <IsDutiable>N</IsDutiable>
       	  <NetworkTypeCode>AL</NetworkTypeCode>
   
       	  <InsuredValue>100</InsuredValue><InsuredCurrency>GBP</InsuredCurrency>
       	  </BkgDetails>
           <To>
             <CountryCode>GB</CountryCode>
       	  <Postalcode>WC2N5RJ</Postalcode>
           </To>
   
         </GetQuote>
       </p:DCTRequest>
       ```
   
 * DHL RESPONSE:
    `<?xml version="1.0" encoding="UTF-8" standalone="no"?><res:DCTResponse
   xmlns:res='http://www.dhl.com' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'
   xsi:schemaLocation= 'http://www.dhl.com DCT-Response.xsd'><GetQuoteResponse><
   Response><ServiceHeader><MessageTime>2017-03-10T09:39:17.859+01:00</MessageTime
   ><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>
   CIMGBTest</SiteID></ServiceHeader></Response><Note><Condition><ConditionCode>
   3024</ConditionCode><ConditionData>Postcode not found. Expected formats: <country
   specific post code format></ConditionData></Condition></Note></GetQuoteResponse
   ></res:DCTResponse>`
 * Can you help me?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [niwf](https://wordpress.org/support/users/niwf/)
 * (@niwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/response-postcode-not-found/#post-8897722)
 * [@dkonakh](https://wordpress.org/support/users/dkonakh/),
 * I just checked the debug data your provided.
 * I noticed that. You have given origin postal code ‘10027’. It seems invalid for
   your base country UK. Please provide a valid zip code in plugin settings page
   and try again.
 *  Thread Starter [dkonakh](https://wordpress.org/support/users/dkonakh/)
 * (@dkonakh)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/response-postcode-not-found/#post-8897765)
 * [@niwf](https://wordpress.org/support/users/niwf/),
 * Oh,sorry for this, I did not pay attention to it, I used the standard settings
   after installing the plugin.
 * Thank you so much!
 *  [niwf](https://wordpress.org/support/users/niwf/)
 * (@niwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/response-postcode-not-found/#post-8897817)
 * [@dkonakh](https://wordpress.org/support/users/dkonakh/),
 * No Problem.
    Do let us know if you have any query. We will help you.
 * Also, if you liked our support/plugin, you can rate us here –
    [https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)
 * This would be a huge encouragement for us.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘RESPONSE: Postcode not found’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [niwf](https://wordpress.org/support/users/niwf/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/response-postcode-not-found/#post-8897817)
 * Status: resolved