Title: responsive emails issue Last modified: December 3, 2019 --- # responsive emails issue * Resolved [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/) * Hello, I am using your plugin and its great, thanks for that! I have installed the plugin “Kadence WooCommerce Email Designer” and there responsive template but for some reason the “Shipped” email that sent which contain the tracing info etc.. from your plugin seem to mess the template as it adding a table into it so the email is not responssive like should be. * I have talked to the Kadence WooCommerce Email Designer support and they told me this – “You are using a plugin: Advanced Shipment Tracking for WooCommerce That plugin won’t work with responsive emails because it’s adding a table to your emails that are not responsive. So you have to turn the responsive mode off when using that plugin. It’s that table that has the RTL alignment issues. I suggest contacting that plugins support, I’ve talked with them before they are quick to respond and they can tell you how to fix. * Also the shipping title is part of that plugin so you need to talk with that plugins support to learn how to translate it. * Can you please advice what to do so the responssive email will work properly with your plugin togther? and also how can i RTL the info that come from your plugin? * Many thanks Itai Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/responsive-emails-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/responsive-emails-issue/page/2/?output_format=md) * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199233) * Hi Itay שלום Can you point us to where you enable/disable the responsive mode? I could not find this option anywhere on the Kadence email designer plugin settings and the email contains also the order items table that is also a table and the tracking display as a table but it is working fine on all screens. * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199284) * You need to install the responssive template first from here [https://www.kadencewp.com/blog/responsive-woocommerce-emails/](https://www.kadencewp.com/blog/responsive-woocommerce-emails/) * and on the plugin admin screen there is a button (see this screen image) [https://snipboard.io/V9yzRl.jpg](https://snipboard.io/V9yzRl.jpg) * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199289) * OK, cool, let me check that and we will add compatibility for this option. * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199296) * Super! By the way why the address title not in Hebrew if every thing is from the woocommerce lang file? and also not align to the right in the table. Thanks! * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199303) * We will check this also, can you send a screenshot? * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199344) * Yes take a look here [https://snipboard.io/skBVQg.jpg](https://snipboard.io/skBVQg.jpg) * and here [https://snipboard.io/WlpeXv.jpg](https://snipboard.io/WlpeXv.jpg) * Thank you * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199399) * 1. This is since you use the responsive template probably, it’s aligned ok for me on the standard Kadence plugin, we will solve that also when we will add the compatibility 2. the Billing Address translation is not done by the AST plugin. this is done by Kadence, check their translation files * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199432) * Ok great. When do you think you will add that compatibility? Many thanks! * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12199445) * Not sure, we have a planned version for today and it will be on the next version, probably 1-2 weeks. I will update you here once we know more. * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12231164) * Hi [@ibd2004](https://wordpress.org/support/users/ibd2004/), * We just released the latest version of the plugin and fixed the RTL issue in the tracking info table. * Thanks, * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12231361) * Thank you I have updated the pkugin and tested again but the email show just the same with the table etc… * Are you sure it was fixed? * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12231720) * Hi, yes we solved the issue in He with the alignment of the fields in the tracking display: [http://tinyurl.com/rzkn7wn](http://tinyurl.com/rzkn7wn) Thanks * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12231756) * Hi But the alignment to the right was not the main issue. * The main issue is the table that priventing from the email to be responssive in mobile. * Plugin Author [Zorem](https://wordpress.org/support/users/zorem/) * (@zorem) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12232037) * From what I checked the tracking table looks good in mobile, for all templates, please note that the order details is also a table in the Kadence responsive template, maybe I did not understand, Can you send me a screenshot of the issue you see in mobile? * Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/) * (@ibd2004) * [6 years, 6 months ago](https://wordpress.org/support/topic/responsive-emails-issue/#post-12232083) * The email is too wide in mobile. You.need to flip the screen to see all of it. The Kadence responsive template is all about it. It make the email show.properly on mobile and only the tracking table make it desfunction. * If you have email i can email to.you the email out put you will see. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/responsive-emails-issue/page/2/?output_format=md) [→](https://wordpress.org/support/topic/responsive-emails-issue/page/2/?output_format=md) The topic ‘responsive emails issue’ is closed to new replies. * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev =2166296) * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/) * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/) * 21 replies * 2 participants * Last reply from: [Zorem](https://wordpress.org/support/users/zorem/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/responsive-emails-issue/page/2/#post-12262664) * Status: resolved