Title: UN-responsive support! (EDITED)
Last modified: September 23, 2018

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# UN-responsive support! (EDITED)

 *  [tyler1111](https://wordpress.org/support/users/tyler1111/)
 * (@tyler1111)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/responsive-support-24/)
 * They respond quickly, which is very helpful when you’re in the middle of development
   and run into problems or have questions.
 * EDITED TO ADD:
    They respond quickly when they know the answer to your problem
   but in my most recent support request, they are responding slowly because they
   appear to either NOT understand the actual problem or have no actual solution.
 * My issue is with the thumbnails generated by Gallery Master and I have explained
   the issue multiple times and they keep trying to blame me. Well, that might make
   sense if I was actually generating the thumbnails from the original images but
   I AM NOT. Their own plugin is generating the thumbnails and they are distorted
   and make my galleries look ridiculously unprofessional.
 * I will happily amend this review once they make an actual effort and help solve
   the issue that their plugin created.
    -  This topic was modified 7 years, 8 months ago by [tyler1111](https://wordpress.org/support/users/tyler1111/).
    -  This topic was modified 7 years, 8 months ago by [tyler1111](https://wordpress.org/support/users/tyler1111/).

The topic ‘UN-responsive support! (EDITED)’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gallery-master_458912.svg)
 * [WordPress Photo Gallery by Gallery Master](https://wordpress.org/plugins/gallery-master/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gallery-master/#faq)
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 * [Reviews](https://wordpress.org/support/plugin/gallery-master/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [tyler1111](https://wordpress.org/support/users/tyler1111/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/responsive-support-24/)