Title: Responsive team
Last modified: March 8, 2024

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# Responsive team

 *  [mahtiniko](https://wordpress.org/support/users/mahtiniko/)
 * (@mahtiniko)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/responsive-team-3/)
 * Both the tech team and the support team of FunnelKit are really responsive.
 * Sometimes when I have thought of some improvement, the tech team has already 
   implemented it for the upcoming version and sometimes they issue a quick improvement
   to the code just for you.
 * The support team answers usually in 24 hours, even on weekends.
 * I first thought I would have the need just for their Side Cart, but in the end
   I have upgraded to the full FunnelKit Professional plan, since I found that every
   plan has some really useful features for my site. So make sure to check all of
   their possible features!
 * EDIT: (minus one star) Bug reports are harder than they are supposed to be. The
   customer support is always asking Admin logings to the production site even if
   we provide them a detailed bug reports, sometimes even with video recordings.
   I wouldn’t consider that optimal or the safest way. It would be good to have 
   some email to reach directly the devs, since usually the support process is time
   consuming.
 * Also it seems that dev sites require a license, so if you have production domain,
   staging.production.com and a localhost, you would need 3 license activations.
   This also should be improved.
    -  This topic was modified 2 years, 3 months ago by [mahtiniko](https://wordpress.org/support/users/mahtiniko/).

The topic ‘Responsive team’ is closed to new replies.

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 * Last reply from: [mahtiniko](https://wordpress.org/support/users/mahtiniko/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/responsive-team-3/)