Title: Responsiveness problem
Last modified: May 2, 2022

---

# Responsiveness problem

 *  Resolved [labd12estudio](https://wordpress.org/support/users/labd12estudio/)
 * (@labd12estudio)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/responsiveness-problem-4/)
 * I’m having a really serious issue with my ads. I made an rectangular ad to show
   only on desktop or browsers that are equal or superior than 469px. I also made
   an square ad to only show on mobile or browsers equal or inferior than 468px.
   Both of these are used below my header on my home page. But they are not behaving
   the way they should.
 * When I’m logged as admin on my website on desktop, for me, the ad that appears
   is the rectangular one (the right one). But anyone else that’s not logged, and
   is on desktop will only see the square ad!!! I’m using the shortcodes to insert
   the ads on my website, and I tried everything, changed the order of the shortcodes
   inserted. Tried to set the conditions to mobile only for the square, and desktop
   only for the rectangle, tried to set the condition per browser width but it also
   doesn’t work. I don’t know what to do anymore.
 * This is my second ad, I had set another set of rectangle and square last week
   on my website and it came out ok. This week we have a new client, and I had to
   make new sets to substitute these. I tried duplicating, tried configuring from
   scratch on advanced ads but they just dont obey the reponsiveness rule. Its like
   the ad thinks that every desktop browser is less than 468px. Please help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fresponsiveness-problem-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [labd12estudio](https://wordpress.org/support/users/labd12estudio/)
 * (@labd12estudio)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/responsiveness-problem-4/#post-15609791)
 * I checked again, I didn’t make any changes but now both on desktop and mobile
   is showing the rectangular ad. I not being able to make one appear only on mobile
   and one only on desktop. If one of them appears on desktop, they appear on mobile
   too, it’s like they can’t identify the browser width or device.
 * The problem only occurs on my home page, all my plugins and theme are updated.
   I didn’t add any new plugin since last week
    -  This reply was modified 4 years, 1 month ago by [labd12estudio](https://wordpress.org/support/users/labd12estudio/).
 *  [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * (@schmidt25)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/responsiveness-problem-4/#post-15610331)
 * Hi,
 * I noticed that you also opened a ticket in our support system for pro users and
   replied directly to your email.
 * I will close this thread here in the forum since I guess that the issue is related
   to the cache busting, which is part of Advanced Ads Pro and needs to be enabled
   in _Advanced Ads > Settings > Pro_, if you use any caching on your website.
 * Best regards,
    Joachim

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Responsiveness problem’ is closed to new replies.

 * ![](https://ps.w.org/advanced-ads/assets/icon-256x256.gif?rev=2773443)
 * [Advanced Ads – Ad Manager & AdSense](https://wordpress.org/plugins/advanced-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/advanced-ads/reviews/)

## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 2 replies
 * 2 participants
 * Last reply from: [schmidt25](https://wordpress.org/support/users/schmidt25/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/responsiveness-problem-4/#post-15610331)
 * Status: resolved