Title: Rest API New Order doesn’t trigger E-Mails Last modified: January 2, 2023 --- # Rest API New Order doesn’t trigger E-Mails * Resolved Anonymous User * (@anonymized-20846830) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/) * Hello, * i am using the WooCommerce REST API to create a new order. Then setting the status to pending. What i expect that WooCommerce is firing a e-mail to confirm the order and send one to the admin. But it doesn’t happen. Tried wp mail, smtp and now a external service “Mailersend” but i can’t get it to work. * I am looking forward to get some help. * Thank you. Viewing 7 replies - 1 through 7 (of 7 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16336761) * Hi @bensen123 * Thanks for reaching out! * I understand that you are not receiving the Order Confirmation Email after the creation of a new order using REST API, correct? * > Then setting the status to pending * If your new orders have the status** Pending**, no email would have been sent yet. Pending orders are orders where the customer selected Place Order but abandoned the payment page (depending on the payment gateway, i.e., PayPal) or had their credit card transaction declined. Only orders that are properly updating to ** Processing** should generate an email. * You can learn more about Email FAQ’s here: [https://woocommerce.com/document/email-faq](https://woocommerce.com/document/email-faq) * Hope this helps! * Thread Starter Anonymous User * (@anonymized-20846830) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16337214) * Sorry, my fault. I was setting it to Processing. It doesn’t works. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16340222) * Hi @bensen123 * Thanks for confirming that the order status is set to `Processing`, but still, the **Order Confirmation Email** is not being sent, is that correct? * Can you please check the troubleshooting techniques on this [support documentation](https://woocommerce.com/document/email-faq/#section-1) and see if this resolves your issue here? * Otherwise, I’d like to understand your site properly, please share your **System Status Report** that you can find via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Thanks! * Thread Starter Anonymous User * (@anonymized-20846830) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16343160) * Yes it is set to processing but nothing fires. Only when orders are made in the WooCommerce store the mails are fired and if i change the status manually. * ```wp-block-code WordPress Environment WC Version: 7.2.2 REST API Version: ✔ 7.2.2 WC Blocks Version: ✔ 8.9.2 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 200 MB PHP Time Limit: 30 PHP Max Input Vars: 3000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.18-MariaDB-1:10.5.18+maria~ubu2004-log Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.2.2 WC Database Prefix: zzc5m_ Datenbank-Gesamtgröße: 209.51MB Datenbank-Datengröße: 130.95MB Datenbank-Indexgröße: 78.56MB zzc5m_woocommerce_sessions: 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WooCommerce Table Rate Shipping: von WooCommerce – 3.0.30 WooCommerce: von Automattic – 7.2.2 Yoast SEO: von Team Yoast – 19.13 WP All Export Pro: von Soflyy – 1.8.1 WP Mail Logging: von SendLayer – 1.10.5 WP All Export - User Export Add-On Pro: von Soflyy – 1.0.7 WPML Media: von OnTheGoSystems – 2.7.1 WPML String Translation: von OnTheGoSystems – 3.2.3 Inactive Plugins (3) B2BKing: von WebWizards – 3.7.1 MailerSend - Transactional emails for WooCommerce: von MailerSend – 1.2.1 Post SMTP: von Post SMTP – 2.2.3 Dropin Plugins (1) db.php: Query Monitor Database Class (Drop-in) Settings API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop-Basis: #972 - /shop/ Warenkorb: #973 - /warenkorb/ Kasse: #974 - /kasse/ Mein Konto: #975 - /mein-konto/ Allgemeine Geschäftsbedingungen: #11 - /agb/ Theme Version: 5.0 Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ Templates Archive Template: Dein Theme hat eine woocommerce.php-Datei was dazu führt dass du das Template woocommerce/archive-product.php nicht überschreiben kannst da woocommerce.php höher gewichtet wird als archive-product.php. Das ist beabsichtigt um Darstellungsprobleme zu verhindern. Subscriptions WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscription Statuses: wc-active: 11 wc-pending-cancel: 1 wc-on-hold: 3 wc-cancelled: 63 WooCommerce Account Connected: ❌ No Report Cache Enabled: ❌ No Cache Update Failures: ❌ 3 failure Store Setup Country / State: Deutschland — Hamburg Subscriptions by Payment Gateway Mollie - Kreditkarte: wc-active: 11 wc-cancelled: 63 wc-on-hold: 3 wc-pending-cancel: 1 Payment Gateway Support Mollie - Kreditkarte: products refunds subscriptions subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change subscription_payment_method_change_admin subscription_payment_method_change_customer Mollie - Giropay: products refunds Mollie - PayPal: products refunds Mollie - SOFORT-Banking: products refunds All Products for WooCommerce Subscriptions Template Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-05 10:01:26 +01:00 Options: ✔ Notes: 54 Onboarding: completed Action Scheduler Canceled: 2 Oldest: 2022-12-13 20:11:15 +0100 Newest: 2022-12-13 21:09:23 +0100 Complete: 5.885 Oldest: 2022-12-13 16:42:15 +0100 Newest: 2023-01-04 22:12:29 +0100 Failed: 75 Oldest: 2021-09-27 16:15:44 +0200 Newest: 2023-01-02 11:57:29 +0100 Pending: 17 Oldest: 2023-01-05 05:44:47 +0100 Newest: 2023-02-04 13:02:02 +0100 Status report information Generated at: 2023-01-04 22:41:55 +01:00 ` ``` * [WebWizards](https://wordpress.org/support/users/webwizardsdev/) * (@webwizardsdev) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16343195) * I’m not sure what is causing the issue but I’d like to make a suggestion. It would be easier to check if mails are sent by using a ‘mailing log’ plugin such as [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) * This way you can capture all emails that are being sent and you do not have to worry about whether the email has reached its destination. By checking the email log, you don’t need to worry about SMTP plugins. All emails that are sent would be captured. * Thread Starter Anonymous User * (@anonymized-20846830) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16344522) * I checked this via a similar plugin. Mails are not sent. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16346935) * Hi @bensen123 * Thanks for sharing the System Status Report. * Can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Let us know how it goes! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Rest API New Order doesn’t trigger E-Mails’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 3 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/rest-api-new-order-doesnt-trigger-e-mails/#post-16346935) * Status: resolved