REST API security set R/W but can’t write

  • Resolved mathiastabor

    (@mathiastabor)


    2 months, 2 weeks ago

    We’re setting up EDI to interface with our ERP software via SPS Commerce. We’ve successfully imported new orders but are having issues writing back the 856 Advance Ship Notice.

    The API key is set to read/write, and the userID assigned is as an administrator.

    Per our SPS contact:

    This is the call we are making:

    method=POST, url=https://www.malcosaw.com/wp-json/wc/v3/orders/7789/notes

    The body of that request is: 

    "payload" : {
            "note" : "UPS Ground Tracking # 1Z4722810398437428",
            "customer_note" : "true"
          }

    and we get this error in response:

    {"code":"woocommerce_rest_cannot_view","message":"Sorry, you cannot list resources.","data":{"status":401}}
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mathiastabor

    (@mathiastabor)

    2 months, 2 weeks ago

    Status report:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 10.3.7
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.9.3
    Log Directory Writable: ✔
    WP Version: 6.9
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔

    ### Server Environment ###

    Server Info: nginx
    Server Architecture: Linux 6.12.48+deb13-amd64 x86_64
    PHP Version: 8.3.30
    PHP Post Max Size: 2 GB
    PHP Time Limit: 850
    PHP Max Input Vars: 6144
    cURL Version: 8.18.0
    OpenSSL/3.5.4

    SUHOSIN Installed: –
    MySQL Version: 11.8.3-MariaDB-log
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 1782
    custom_css: 1
    jetpack_migration: 2
    nav_menu_item: 41
    page: 10
    product: 1862
    product_variation: 1
    shop_coupon: 2
    shop_order: 3576
    shop_order_refund: 2
    wc_product_table: 16

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (25) ###

    Advanced Woo Search: by ILLID – 3.49
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.6
    Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0
    Automattic for Agencies Client: by Automattic – 0.7.2
    ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic): by ELEXtensions – 1.5.1
    Gravity Forms: by Gravity Forms – 2.9.23.2
    Gravity Forms Cloudflare Turnstile Add-On: by Gravity Forms – 1.4.0
    Gravity SMTP: by Gravity Forms – 2.1.1
    Imagify: by Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.6
    Jetpack: by Automattic – 15.5-a.1
    Login with Google: by rtCamp – 1.4.1
    Storefront Footer Bar: by WooThemes – 1.0.4
    Storefront Hamburger Menu: by WooCommerce – 1.2.2
    Storefront Powerpack: by WooCommerce – 1.6.3
    Storefront Product Hero: by WooThemes – 1.2.13
    Stream: by XWP – 4.1.1
    WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 6.3.7
    User Switching: by John Blackbourn – 1.11.0
    Product Table and List Builder for WooCommerce PRO: by WC Product Table – 4.6.2
    WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.5.5
    WooCommerce Authorize.Net Gateway: by SkyVerge – 3.10.13 (update to version 3.10.14 is available)
    WooCommerce Stripe Gateway: by Stripe – 10.1.0
    WooCommerce Tax: by WooCommerce – 3.2.3 (update to version 3.3.1 is available)
    WooCommerce: by Automattic – 10.3.7 (update to version 10.4.3 is available)
    Yoast SEO: by Team Yoast – 26.5

    ### Inactive Plugins (3) ###

    Jetpack Protect: by Automattic - Jetpack Security team – 4.4.1
    Query Monitor: by John Blackbourn – 3.20.0
    WP Rocket: by WP Media – 3.20.1.2

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    Enabled Features: analytics
    marketplace
    order_attribution
    site_visibility_badge
    remote_logging
    email_improvements
    blueprint
    point_of_sale


    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 19 KB

    ### WC Pages ###

    Shop base: #10 - /shop/
    Cart: #11 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #12 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #13 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
    Terms and conditions: #85 - /policies/

    ### Theme ###

    Name: Malco Saw
    Version: 1.7.27
    Author URL: https://linchpin.com/
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 4.6.1 – 4.6.2 is available
    Parent Theme Author URL: https://woocommerce.com/
    Theme type: Classic theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: malco-child/woocommerce/archive-product.php

    ### WooCommerce Stripe Payment Gateway ###

    Version: 10.1.0
    Account ID: acct_1GL8wNA4PPw2HomP
    Account Email: [email protected]
    Test Mode Enabled: ✔
                        No
    OAuth Connected: No
    Sync Enabled: No
    Legacy Checkout Experience: ✔
                        No
    Optimized Checkout Enabled: No
    Enabled Payment Methods: card
    Express Checkout: ✔
                        Enabled (product,cart)
    Auth and Capture: ✔
                        Yes
    Logging: No

    ### Authorize.Net Credit Card ###

    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off
    Webhooks Enabled: ✔

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    experimental-iapi-mini-cart
    experimental-iapi-runtime
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    use-wp-horizon
    rest-api-v4

    Daily Cron: ✔ Next scheduled: 2026-01-17 16:34:47 -05:00
    Options: ✔
    Notes: 29
    Onboarding: completed

    ### WooCommerce Customer/Order/Coupon Export ###

    Automated exports: 1
    Custom formats: 0
    Next export: Scheduled on January 17
    2026 4:17 am


    ### Action Scheduler ###

    Complete: 524
    Oldest: 2025-12-16 16:52:32 -0500
    Newest: 2026-01-16 05:33:29 -0500

    Failed: 2
    Oldest: 2025-11-18 23:15:40 -0500
    Newest: 2025-11-21 13:53:02 -0500

    Pending: 15
    Oldest: 2026-01-16 17:33:29 -0500
    Newest: 2026-01-20 22:39:46 -0500


    ### Status report information ###

    Generated at: 2026-01-16 12:54:45 -05:00
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    2 months, 2 weeks ago

    Hi there,

    Thank you for the detailed information regarding your SPS Commerce integration.

    Please note that WooCommerce support covers core WooCommerce functionality, and issues involving third-party integrations or custom API implementations fall outside our supported scope.

    If you need more in-depth support or want to consider professional assistance for customization, I can recommend WooExperts and Codeable.io as options for getting professional help.

    Alternatively, you can also ask your development questions in the  WooCommerce Community Slack as custom code falls outside our usual scope of support.

    onofertas

    (@onofertas)

    2 months, 2 weeks ago

    Olá amigo, estou tendo problema para configurar o sistema ERP Bling com o WooCommerce, através da API REST, retorna a seguinte mensagem de erro (

    Erro: Não foi possível estabelecer a conexão com a plataforma: Ocorreu algum problema de conexão ou erro na leitura da resposta (404) 404 Not Found @media (prefers-color-scheme:dark){body{background-color:#000!important}} 404 Not Found The resource requested could not be found on this server!

    Já tentei gerar novas chaves mas não funcionou

    Poderia me ajudar?

    Thread Starter mathiastabor

    (@mathiastabor)

    2 months, 2 weeks ago

    @onofertas: sorry, I’m not able to help. Try starting your own thread?

    Desculpe, não consigo ajudar. Que tal criar sua própria discussão? (Google Translate)

    Sai (woo-hc)

    (@saivutukuru)

    2 months, 2 weeks ago

    Hi @Onefertas,

    To keep the forum organized, could you please open a new thread for your question? This makes it easier for others to follow and for responses to stay relevant.

    Thanks!

    Plugin Support thelmachido a11n

    (@thelmachido)

    2 months ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Feel free to open a new forum topic if you run into any other problem. 

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