Title: restore problem
Last modified: February 24, 2023

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# restore problem

 *  Resolved [mohamedloly](https://wordpress.org/support/users/mohamedloly/)
 * (@mohamedloly)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/restore-problem-10/)
 * BMI-jZrlXB2a-62111

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/restore-problem-10/#post-16502955)
 * Hi [@mohamedloly](https://wordpress.org/support/users/mohamedloly/)
 * Seems like there is some kind of SSL issue on the website where you created the
   backup, I would recommend you to try alternate download method but if that won’t
   help you will need to manually upload backup file to the website where you want
   to restore it.
 * Quick note: If you used backup URL with https, use http instead, it does not 
   look like your website sg-**** support https.
 * Please carefully follow the steps below for each site.
 * On the site where you made the backup:
    1. Go to our plugin settings and open “Other options” section
    2. Enable alternate download method: [https://prnt.sc/1slr41w](https://prnt.sc/1slr41w)
    3. Save that section
       – No need to make new backup
 * Now, go to the site where you want to restore your backup:
    1. Open “Other options” section as well
    2. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    3. Save that section
    4. Force both processes to stop: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
    5. Try to run the migration again with the same URL
 * If that won’t work, please repeat the “force both processes to stop” step.
   Once
   you do that, download your backup and try to upload it manually.
 * You can upload your backup via FTP, cPanel or our Upload Area.
 * Let me know if that resolves your issue 🙂
   Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/restore-problem-10/#post-16531070)
 * As we didn’t hear any reply in last days.
   I can assume that you resolved the 
   issue.
 * Feel free to open new topic if I am wrong!
   Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘restore problem’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/restore-problem-10/#post-16531070)
 * Status: resolved