Title: resubscription button
Last modified: March 9, 2024

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# resubscription button

 *  Resolved [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/)
 * Greetings, when the user logs into their account I can’t understand why the “
   resubscription” button appears in the subscription section instead of the “cancel”
   button as I see in the documentation. What am I doing wrong? A thousand thanks.
 * ![Icona di Verificata con community](https://wordpress.org/882f3f3c-b7c0-4511-
   a7a6-2282fc86d680)
 * ![](https://i0.wp.com/i.postimg.cc/RCs6d455/Fire-Shot-Capture-447-Subscriptions-
   Train-With-Miriana-www-trainwithmiriana-com.png?ssl=1)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487142)
 * The resubscribe button is shown if the subscription is not active. In your screenshot
   the subscription status is Pending, hence why it is showing.
 *  Thread Starter [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487147)
 * Thanks for the reply. Is it pending because there is a free trial period? Does
   the button appear when it ends and the subscription should be active?
 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487156)
 * If the plan has free trial, the status should be Active if you had successfully
   gone through the checkout where you enter your credit card details or go through
   paypal.
 * A successful free trial subscription would show Active and not Pending.
 *  Thread Starter [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487167)
 * why does it appear pending? other customers see it that way too. Maybe I made
   a mistake setting up the subscription plan?
 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487201)
 * What payment method do you have enabled on your site?
 * Stripe?
 *  Thread Starter [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487208)
 * yes, only stripe
 *  Thread Starter [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487244)
 * otherwise is it possible to make that button temporarily not visible with css?
 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17487386)
 * When a free trial is purchased or subscribed to via Stripe, users have to enter
   their credit card details, Stripe validates and save their card but it doesn’t
   get charged until after the trial period.
 * If you or your users didn’t do the above, their subscription would remain in 
   Pending state.
 *  Thread Starter [elisa84](https://wordpress.org/support/users/elisa84/)
 * (@elisa84)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17488599)
 * the credit card was inserted but it still appears “pending state”
 *  Plugin Author [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * (@collizo4sky)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17488619)
 * I doubt that. Login to stripe and check if a free trial subscription was created
   inside of stripe for that subscription.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘resubscription button’ is closed to new replies.

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 * 10 replies
 * 2 participants
 * Last reply from: [Collins Agbonghama](https://wordpress.org/support/users/collizo4sky/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/resubscription-button/#post-17488619)
 * Status: resolved