Title: Runtime Error On Installation
Last modified: May 2, 2022

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# Runtime Error On Installation

 *  Resolved [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/)
 * (@yavuzyayla)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/)
 * I’m trying to restore a 6.5 GB big archive but at the user import step I’m getting
   a runtime error. Lot of plugins got restored and such but it fails at the end.
 * What should I do?
 * > [View post on imgur.com](https://imgur.com/x38VYWo)
 * A few minutes after this step.
    -  This topic was modified 4 years, 1 month ago by [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/).
    -  This topic was modified 4 years, 1 month ago by [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Emerson Maningo](https://wordpress.org/support/users/codex-m/)
 * (@codex-m)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15608858)
 * Hi Yavuzyayla,
    Thanks for using Prime Mover! What’s the runtime error? Can you
   please send the runtime error log details via our [official contact form](https://codexonics.com/contact/).
 *  Usually at user import step – the primary cause of runtime error is `illegal
   offset type` – if you are getting similar errors like this and you are using 
   PHP 8.0 – try downgrading to PHP 7.4 and see if it helps.
 *  If you already tried the workaround and you still have issues – can you provide
   us a link to download the `WPRIME` package (you can share in Gdrive) – we will
   try to check if the runtime error is reproducible in our test server.
 *  Please send the link via [our contact form](https://codexonics.com/contact/).
   This way we will know if the error is server or package-related. Thanks!
 *  Thread Starter [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/)
 * (@yavuzyayla)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15608948)
 * Hey Emerson, thank you for anwsering.
 * I’m actually on 7.4.
 * > [View post on imgur.com](https://imgur.com/Jdz2Mzw)
 * I’m sending you the details over the support forum.
 *  Thread Starter [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/)
 * (@yavuzyayla)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15608991)
 * Just send you a zip file containing error log Emmerson.
 * Thanks again.
 *  Plugin Author [Codexonics](https://wordpress.org/support/users/codexonics/)
 * (@codexonics)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15609068)
 * Hello Yavuzyayla,
 *  Thanks for the log! We’ve checked the log and you are getting out of memory 
   runtime errors. This is usually caused by a large imported user data that exceeds
   your current WP memory limit: `Allowed memory size of 134217728 bytes exhausted(
   tried to allocate 20480 bytes)`
 *  Can you please raise your memory limit in the target site `wp-config.php`? Let’s
   try increasing this to somewhere 256M to 512M to see if your server can handle
   it.
 *     ```
       define("WP_MEMORY_LIMIT", "256M");
       define("WP_MAX_MEMORY_LIMIT", "512M");
       ```
   
 * Once the memory limit is raised – please try the restore again to see if it outputs
   the same error. If you still get memory errors – try raising the memory limit
   to somewhere 1GB:
 *     ```
       define("WP_MEMORY_LIMIT", "512M");
       define("WP_MAX_MEMORY_LIMIT", "1024M");
       ```
   
 * Once the site is restored – you can re-adjust the memory limit to something sensible
   during it’s operation.
 * If the issue does not fix with any memory limit adjustments – please share the
   link to download `WPRIME` package (e.g. in Gdrive or DropBox) [via our contact form](https://codexonics.com/contact/)–
   we will diagnose this package and see why it requires this much memory requirements.
   Thanks again and let me know how it goes.
 * Cheers,
    Emerson
    -  This reply was modified 4 years, 1 month ago by [Codexonics](https://wordpress.org/support/users/codexonics/).
 *  Thread Starter [yavuzyayla](https://wordpress.org/support/users/yavuzyayla/)
 * (@yavuzyayla)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15609439)
 * Indeed that worked Emerson, have successfully migrated the site, thank you.
 *  Plugin Author [Codexonics](https://wordpress.org/support/users/codexonics/)
 * (@codexonics)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15609492)
 * Hi Yavuzyayla, that’s great to hear 🙂 Thanks for the update.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Runtime Error On Installation’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [Codexonics](https://wordpress.org/support/users/codexonics/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/runtime-error-on-installation/#post-15609492)
 * Status: resolved