Title: sagepay error
Last modified: August 31, 2016

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# sagepay error

 *  Resolved [Zoee](https://wordpress.org/support/users/epixmedia/)
 * (@epixmedia)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/sagepay-error/)
 * Hi, I paid for gold cart less than a year ago but have no licence keys showing
   in my user area so can’t submit a ticket!
 * Sagepay is giving me an error which according to their documentation means some
   data that they require to be sent is missing.
 * [http://www.sagepay.co.uk/support/error-codes/malformed-description-missing](http://www.sagepay.co.uk/support/error-codes/malformed-description-missing)
 * Can you help???
 * [https://wordpress.org/plugins/wp-e-commerce/](https://wordpress.org/plugins/wp-e-commerce/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [whitelamp](https://wordpress.org/support/users/whitelamp/)
 * (@whitelamp)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/sagepay-error/#post-7103614)
 * Hi Zoe,
 * What versions of wordpress / wp-e-commerce / gold cart are you running?
 * This problem cropped up in December with a customer of mine after he had upgraded
   WordPress. I think that getting everything up to date basically resolved the 
   problem.
 * Alternatively follow this fix. Find wp-e-commerce/wpsc-includes/cart-item.class.
   php and change this:
    public $custom_message = null; to public $custom_message
   = ”;
 * I believe that will fix it. Feel free to get in touch via whitelamp.com for help–
   I am also in the UK.
 *  [whitelamp](https://wordpress.org/support/users/whitelamp/)
 * (@whitelamp)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/sagepay-error/#post-7103621)
 * …Or if you want to leave the code alone, modify the cart items table in the database
   to allow NULL values.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘sagepay error’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [whitelamp](https://wordpress.org/support/users/whitelamp/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/sagepay-error/#post-7103621)
 * Status: resolved