Title: Salesforce object dropdown empty
Last modified: July 16, 2018

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# Salesforce object dropdown empty

 *  Resolved [mollykt9](https://wordpress.org/support/users/mollykt9/)
 * (@mollykt9)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/)
 * I have made the connection and it says that the authorization was successful 
   but when i click the dropdown for the Salesforce objects in the ‘Fieldmaps’ tab,
   it’s empty. i would like to sync the Salesforce contacts to WordPress Users.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * (@jonathanstegall)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498346)
 * This may mean that your authenticated Salesforce user does not have permissions
   to see any of the Salesforce objects. You could try clearing the plugin cache,
   but that won’t be the solution if there is a permissions issue. It’s also possible
   there might be PHP errors on your server; I would check the error logs. But I
   think most likely it’s the permissions.
 *  Thread Starter [mollykt9](https://wordpress.org/support/users/mollykt9/)
 * (@mollykt9)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498366)
 * Ok thanks. How do I check the permissions? It’s my account and I can see all 
   of the contacts so I’m not sure it is that.
 *  Thread Starter [mollykt9](https://wordpress.org/support/users/mollykt9/)
 * (@mollykt9)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498413)
 * Could it be because i am trying this with a test version of Salesforce rather
   than with a live account?
 *  Plugin Author [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * (@jonathanstegall)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498430)
 * Certainly this plugin does work with Salesforce sandboxes, if that is what you
   are asking?
 * If you go to the Authorize tab inside the plugin’s settings, do you see a list
   of contacts? Below where it says Salesforce is authorized, and below the list
   of API versions, normally it shows a list of contacts.
 * If you do not see this, the plugin is unable to see the contact object. If you
   do see it, there is at least data that the plugin can see.
 * I’ve never seen an empty list of objects, to be clear. It’s more common that 
   certain fields are not accessible because they weren’t created with correct permissions.
   I do know that Salesforce permissions can be complicated, but if you haven’t 
   changed permissions on objects it is probably not that.
 * Do you have access to PHP error logs?
 *  Thread Starter [mollykt9](https://wordpress.org/support/users/mollykt9/)
 * (@mollykt9)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498444)
 * I’m getting this error message below the Authorize tab:
 * Error 403: The REST API is not enabled for this Organization.
 * Will this be the reason why it is blank?
 * What i mean by my last point is that it is a free trial of Salesforce that i 
   am testing for my client and not a sandbox.
 *  Plugin Author [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * (@jonathanstegall)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498448)
 * Ah, I see. Yes, if the REST API is not enabled, that is why you don’t see any
   objects in the dropdown. I’ve never seen this error myself, but you can read 
   about what editions support REST API access here: [https://help.salesforce.com/articleView?id=000005140&language=en_US&type=1](https://help.salesforce.com/articleView?id=000005140&language=en_US&type=1).
 * Salesforce does provide a free developer account at [https://developer.salesforce.com/signup](https://developer.salesforce.com/signup),
   but it does have some other limitations (which they describe at [https://developer.salesforce.com/page/Developer_Edition](https://developer.salesforce.com/page/Developer_Edition)).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Salesforce object dropdown empty’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/object-sync-for-salesforce.svg)
 * [Object Sync for Salesforce](https://wordpress.org/plugins/object-sync-for-salesforce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/object-sync-for-salesforce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/object-sync-for-salesforce/)
 * [Active Topics](https://wordpress.org/support/plugin/object-sync-for-salesforce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/object-sync-for-salesforce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/object-sync-for-salesforce/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Jonathan Stegall](https://wordpress.org/support/users/jonathanstegall/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/salesforce-object-dropdown-empty/#post-10498448)
 * Status: resolved