Title: Salesforce Server Error
Last modified: April 22, 2025

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# Salesforce Server Error

 *  Resolved [cameronblack](https://wordpress.org/support/users/cameronblack/)
 * (@cameronblack)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/)
 * I am integrating Site Kit into my wordpress site but am somehow getting a Salesforce
   error.
 * I get through most of the set up then hit this error
 * _“The state is not correct from Salesforce Server. Try again.”_
 * ![](https://wordpress.org/3ea35c37-a3dd-47c7-8a32-f3864a7ad742)
 * We do have our Woocommerce plugin connected to Salesforce via another plugin 
   called WPSwings but as far as I’m aware they should not interact with each other
   at all.
 * Any support would be greatly appreciated.
 * Thanks,
 * Cameron

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18430142)
 * Thanks for reaching out Cameron. That does indeed sound most unusual. If you’d
   like to share the following we can hopefully determine more on this:
    1. Your[ Site Health information](https://i.imgur.com/Rtkmsba.png). You can[ use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred.  
    2. A screen recording of your experience. You can use a service such as[ ](https://imgur.com)
       [Loom](https://loom.com) or [Zight](https://chromewebstore.google.com/detail/zight-screen-recorder-scr/ojnikmlgjpfiogeijjkpeakbedjhjcch)
       to share a screen recording, while using the [same form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share this privately.
 * Once we can view the above, we can see if there is something impacting your site
   URLs or the callback URLs Site Kit may use when setting up the plugin. If there
   are other plugins impacting setup, one possible workaround may be to [use the Health Check & Troubleshooting plugin](https://sitekit.withgoogle.com/documentation/troubleshooting/using-troubleshooting-mode/)
   to check whether you can complete setup with only Site Kit active. We’ll know
   more once we have the information requested above.
 * Let me know if you have any questions with the above. Thank you.
 *  Thread Starter [cameronblack](https://wordpress.org/support/users/cameronblack/)
 * (@cameronblack)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18430887)
 * Morning [@jamesosborne](https://wordpress.org/support/users/jamesosborne/) I 
   have completed the form above to share the Site Health information but I forgot
   to include the screen recording which I have linked below.
 * [https://share.zight.com/YEuYoZjp](https://share.zight.com/YEuYoZjp)
 * Thanks,
 * Cameron
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18431013)
 * Many thanks for sharing the additional information [@cameronblack](https://wordpress.org/support/users/cameronblack/).
   There are a few things I noticed that can impact Site Kit setup, however, I can’t
   be sure they are the cause of the Salesforce related error. I see a [maintenance mode plugin active](https://i.imgur.com/GOoYZLH.png),
   I can see you have various A records pointing to Cloudflare servers and there
   could be a potential issue with some records, there could be configurations at
   Google Workspace level given it looks like you’re a Google Workspace user, or
   there could be a third party plugin conflict impacting setup.
 * To troubleshoot this further, please follow the steps below:
    1. Login to your live site from [a ](https://i.imgur.com/ALzgiHp.png)[Chrome browser incognito window](https://i.imgur.com/ALzgiHp.png).
    2. Install and activate the [Health Check & Troubleshooting plugin](https://wordpress.org/plugins/health-check).
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and
       then click on the “Enable” option next to “Site Kit by Google“.
    5. Attempt to set up Site Kit once more.
 * Let me know how you get on with the above. Should the same occur, we can try 
   to connect Site Kit from another administrator account using a standard gmail
   account, or test to see if the same occurs if Cloudflare is temporarily paused.
   Thank you.
 *  Thread Starter [cameronblack](https://wordpress.org/support/users/cameronblack/)
 * (@cameronblack)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18435308)
 * Morning [@jamesosborne](https://wordpress.org/support/users/jamesosborne/), I
   managed to get Site Kit activated using the Health Check Plugin as suggested.
 * Thanks very much!
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18436135)
 * Glad to hear it [@cameronblack](https://wordpress.org/support/users/cameronblack/),
   appreciate the update. If you run into any further issues, be sure to reach out.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Salesforce Server Error’ is closed to new replies.

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## Tags

 * [set-up](https://wordpress.org/support/topic-tag/set-up/)

 * 5 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/salesforce-server-error/#post-18436135)
 * Status: resolved