Same price field — Different values

  • Resolved joeoak

    (@joeoak)


    4 years, 9 months ago

    I’ve got 2 different feeds — One Google and one Facebook.
    The both use the same price field for Price and Sale Price.

    Google
    Uses Price and Sale Price

    Facebook
    Uses Price and Sale Price

    But they don’t set the same Sale Price.
    This is the data (truncated) from the Facebook feed.

    <item>
<g:id>7501</g:id>
<g:link>https://www.wickedfamily.com/product/rush-jersey/?attribute_pa_size=l&attribute_pa_colour=army-green</g:link>
<g:title>Rush Jersey</g:title>
<g:price>USD 48.8</g:price>
<g:sale_price>USD 36.00</g:sale_price>
</item>

    This is the data (truncated) from the Google feed.

    <item>
<g:id>7501</g:id>
<g:link>https://www.wickedfamily.com/product/rush-jersey/?attribute_pa_size=l&attribute_pa_colour=army-green</g:link>
<g:price>USD 48.8</g:price>
<g:sale_price>USD 28.8</g:sale_price>
</item>

    Why does those field be difference?
    The Google feed is the correct one while Facebook is the wrong one.

    Also as you can see if you check the link that the price is wrong since in the front end it’s floored. But in the feed it goes decimals. I’ve tried the round one fields but they round only down so 28.8 became 28 and not 29.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • supportadtribes

    (@supportadtribes)

    4 years, 9 months ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    Why does those field be difference?

    That should definitely not be the case. When you use the exact same field mappings and no plugins like currency switchers or discount plugins are interfering then the prices should be identical. You are not using such plugins?

    Can you share the plugin debug.log URL with us so we can see how you configured your feeds? This is how you can retrieve the URL: https://adtribes.io/send-your-debug-log-to-support/

    supportadtribes

    (@supportadtribes)

    4 years, 8 months ago

    Hi,

    Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

    Please do not hesitate to reach out to our support-team again whenever you need our help.

Viewing 2 replies - 1 through 2 (of 2 total)

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