Title: Same user role can’t access plugin
Last modified: January 21, 2021

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# Same user role can’t access plugin

 *  Resolved [kelsjc](https://wordpress.org/support/users/kelsjc/)
 * (@kelsjc)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/)
 * Hi
 * I have created another admin user, but this new user is not able to use the plugin“
   Bookly” fully, e.g. can’t add categories. So how can the same user role not be
   able to do the samething? should I set something else?
 * Regards
    -  This topic was modified 5 years, 4 months ago by [kelsjc](https://wordpress.org/support/users/kelsjc/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * (@whiteshadow)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13939817)
 * If I remember correctly, some Bookly features can only be accessed by users who
   are Bookly staff members. Try adding the new user to staff in Bookly settings.
 * Also, [Bookly documentation](https://support.booking-wp-plugin.com/hc/en-us/articles/212973745)
   mentions a role called “Bookly Administrator”. Maybe you also need to give the
   user that role? (One user can have multiple roles, so you could be an “Administrator”
   and a “Bookly Administrator” at the same time.)
 *  Thread Starter [kelsjc](https://wordpress.org/support/users/kelsjc/)
 * (@kelsjc)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13939866)
 * Hi [@whiteshadow](https://wordpress.org/support/users/whiteshadow/),
 * I am already the main Admin and I created another WP user with Admin role. The
   main user I can do anything, but with this second user, I am able to create staff
   members, but not to insert categories or organize items.
 * The point is not Bookly because I created a user with same role, so it should
   be able to do the same thing, right? This is why I guess is something related
   to Menu Editor.
 *  Plugin Author [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * (@whiteshadow)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13939903)
 * I’m pointing to Bookly because I’ve heard similar reports from other people where
   it turned out that the problem was that a user wasn’t part of Bookly staff.
 * What evidence is there to suggest that this has something to do with Admin Menu
   Editor? Does deactivating AME fix the problem?
 *  Thread Starter [kelsjc](https://wordpress.org/support/users/kelsjc/)
 * (@kelsjc)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13940103)
 * I just found out the issue. After a deep investigation, found a global css hiding
   the element for that specific user. Sorry for that, nothing related to your plugin.
   It craked my head to find that today.
 *  Plugin Author [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * (@whiteshadow)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13940111)
 * All right, I’ll mark this as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Same user role can’t access plugin’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Janis Elsts](https://wordpress.org/support/users/whiteshadow/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/same-user-role-cant-access-plugin/#post-13940111)
 * Status: resolved