Title: Sandbox orders not saved, debug empty Last modified: October 29, 2020 --- # Sandbox orders not saved, debug empty * Resolved [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/) * Hi, and thanks for a great and easy to use plugin. I am just using buy button, and payment goes well on sandbox account. However the orders are not saved in admin, debug log is empty and wp_paypal_ipn_processed callback is never called. * Steps: * I tested ipn on paypal and got a green light Sandbox is not pending it is lowering the balance, so the payments seems to be successful. * Do you have any idea what could I check more? Soon I will go live, and I would really like to have saved orders and ipn response.. * Thanks upfront 🙂 Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Noor Alam](https://wordpress.org/support/users/naa986/) * (@naa986) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13608908) * [@jelica](https://wordpress.org/support/users/jelica/), Send a test IPN to `http:// yoursite.com/?wp_paypal_ipn=1` and see what happens. * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13611756) * Hi Noor, i see the message Empty PayPal IPN Request. * After i remembered to remove my htacces protection on website I did tests again.. still no orders in admin but now i see in issue log * ``` [November 2, 2020 5:17 pm] - SUCCESS :Received IPN from PayPal [November 2, 2020 5:17 pm] - SUCCESS : Array (...) [November 2, 2020 5:17 pm] - SUCCESS :IPN Response: [November 2, 2020 5:17 pm] - SUCCESS : Array (..) [November 2, 2020 5:17 pm] - SUCCESS :Received valid response from PayPal [November 2, 2020 5:17 pm] - SUCCESS :Payment Status - Pending [November 2, 2020 5:17 pm] - FAILURE :This payment cannot be processed ``` * I shorten the arrays, it all seems fine just pending… * Hm, how it can be pending, when on sandbox account i see that is payed, there is no pending status anywhere, the review payments is set to off for this account and i see that money is subtracted from balance.. * What he paypal settings should be in order of the plugin to show orders? * Thank you Noor for your support! * Plugin Author [Noor Alam](https://wordpress.org/support/users/naa986/) * (@naa986) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13613517) * [@jelica](https://wordpress.org/support/users/jelica/), Is this log from the IPN simulator or have you made a test purchase? PayPal actually has a documentation for pending payments: [https://www.paypal.com/us/brc/article/funds-availability](https://www.paypal.com/us/brc/article/funds-availability) * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13623659) * That one was from site, now i tested from paypal sandbox, ipn simulator, I checked Transaction type eCkeck -complete. Got the message ** IPN was sent and the handshake was verified.** * And on the website debug i see a lot of arrays and at the end * [November 5, 2020 7:47 am] – SUCCESS :Received valid response from PayPal [November 5, 2020 7:47 am] – SUCCESS :Payment Status – Completed [November 5, 2020 7:47 am] – FAILURE :Seller PayPal ID (milojicmarko85@gmail.com) and Receiver PayPal ID (seller@paypalsandbox.com) do not match. This payment cannot be processed. * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13623719) * Hm after this i checked settings, I am an idiot email and merchantId were switched. Now when the setting are correct, I repeat ipn simulator test * [November 5, 2020 8:02 am] – SUCCESS :Received valid response from PayPal [November 5, 2020 8:02 am] – SUCCESS :Payment Status – Completed [November 5, 2020 8:02 am] – FAILURE :Seller PayPal ID (*********) and Receiver PayPal ID (seller@paypalsandbox. com) do not match. This payment cannot be processed. * and when i test from website I get pending… - This reply was modified 5 years, 7 months ago by [jelica](https://wordpress.org/support/users/jelica/). - This reply was modified 5 years, 7 months ago by [jelica](https://wordpress.org/support/users/jelica/). * Plugin Author [Noor Alam](https://wordpress.org/support/users/naa986/) * (@naa986) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13624139) * [@jelica](https://wordpress.org/support/users/jelica/), So what was the original issue? It looks like your site is receiving the test IPN from PayPal. This error will obviously not happen in live mode because your seller IDs will match. * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13624155) * The issue is i dont see orders in admin, if it will work in live then no issues 🙂 will do a test with live once just to check * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13645727) * Hi Noor, me again. After setting up my site live, i tested paypal with 0.01eur for real. Payment went well, but in orders on website order did not appear… Debug is also empty. Now the order was completed, I saw in account. So it works, but I would like to see orders in admin… * ``` my_callback_function (){} add_action('wp_paypal_ipn_processed', 'my_callback_function'); ``` * This function is not called at all… And i would like to see ion response, since I am also sending custom params to paypal.. heeelp * Plugin Author [Noor Alam](https://wordpress.org/support/users/naa986/) * (@naa986) * [5 years, 7 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13647153) * [@jelica](https://wordpress.org/support/users/jelica/), I’m not really sure what is happening. But an empty debug file means the plugin is not receiving any notification from your live PayPal account. You do have IPN enabled in your live PayPal account right? * Thread Starter [jelica](https://wordpress.org/support/users/jelica/) * (@jelica) * [5 years, 6 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13674933) * It wooorks, ipn was not enabled, thanks for a great plugin. Can you please tell me how to send custom param to paypal with your wp_paypal shortcode? * i need to send for example user = 11252432435 Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Sandbox orders not saved, debug empty’ is closed to new replies. * ![](https://ps.w.org/wp-paypal/assets/icon-128x128.png?rev=2722398) * [Payment Button for PayPal](https://wordpress.org/plugins/wp-paypal/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-paypal/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-paypal/) * [Active Topics](https://wordpress.org/support/plugin/wp-paypal/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-paypal/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-paypal/reviews/) * 10 replies * 2 participants * Last reply from: [jelica](https://wordpress.org/support/users/jelica/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/sandbox-orders-not-saved-debug-empty/#post-13674933) * Status: resolved