Hi @forcesail ,
I hope you had a great weekend. Thank you for your patience regarding the issue with version 9.2.2 where the “Save Questions” button in the admin section does not function as expected.
Could you please provide a screenshot of the error message you are encountering in the admin section? Additionally, I recommend disabling all other plugins except QSM to identify if a conflict with another plugin might be causing the issue. Once QSM is working independently, re-enable the plugins one by one and observe if the issue reoccurs.
For further assistance, you can refer to our guide on identifying theme or plugin conflicts: How to Identify Theme/Plugin Conflict with QSM.
Please share the details of your findings so we can investigate further and resolve this issue promptly.
Thank you for your cooperation and support.
Best regards,
Dhanush
Hello Dhanush,
many thanks for your attentivity.
Video screenshot of never ended “Save Question” is here:
https://forcesail.ru/screenshots/qsm20241209.mp4
Appache server generate 2 records in error.log:
[Mon Dec 09 12:48:29.454540 2024] [fcgid:warn] [pid 84969:tid 85222] [remote XXX.XXX.XXX.XXX:52278] mod_fcgid: read data timeout in 240 seconds, referer: https://forcesail.ru/wp-admin/admin.php?page=mlw_quiz_options&quiz_id=2
[Mon Dec 09 12:48:29.454653 2024] [core:error] [pid 84969:tid 85222] [remote XXX.XXX.XXX.XXX:52278] End of script output before headers: admin-ajax.php, referer: https://forcesail.ru/wp-admin/admin.php?page=mlw_quiz_options&quiz_id=2
AJAX works for the site perfectly.
If to refresh the page the data saved.
Hi @forcesail ,
Thank you for reaching out and sharing the screencast of the issue you’re encountering. I truly appreciate your effort in providing detailed information.
To clarify, it seems that you began facing this issue after updating the QSM plugin to version 9.2.2, correct? Regarding the “server generated 2 records” error logs, could you kindly share the specific error log details that you encountered? Additionally, the admin URL you provided requires a username and password for access. If possible, sharing the relevant error logs directly with us would be very helpful.
In the meantime, could you also check if any caching plugin you’re using is temporarily storing outdated data, which might be contributing to the issue? Clearing the cache or temporarily disabling such plugins might help isolate the problem.
Moreover, have you identified any conflicts with other plugins or themes? If not, I recommend following the steps outlined in this guide to detect potential conflicts: https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/
If the issue persists, you may consider downgrading the QSM plugin to version 9.2.1 or another stable version where this bug does not occur.
Thank you for your time and cooperation. Please let me know if there’s anything else I can assist you with.
Best regards,
Hello,
this issue has gone with plugin version 9.2.2
It’s great! Thank you!
