Title: Save user data
Last modified: January 16, 2020

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# Save user data

 *  Resolved [HRUOD](https://wordpress.org/support/users/hruod/)
 * (@hruod)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/)
 * Save user data
    WP Live Chat saves the last user data. New users cannot add name/
   email on the same computer. You need to delete all browser history.
    -  This topic was modified 6 years, 4 months ago by [HRUOD](https://wordpress.org/support/users/hruod/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [wp3cx](https://wordpress.org/support/users/wp3cx/)
 * (@wp3cx)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12335161)
 * Hi [@hruod](https://wordpress.org/support/users/hruod/) ,
 * Could you please describe a scenario in which this happens in more detail? Step
   by step in order for us to replicate in case this is a bug.
 *  Thread Starter [HRUOD](https://wordpress.org/support/users/hruod/)
 * (@hruod)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12336209)
 * Hi [@wp3cx](https://wordpress.org/support/users/wp3cx/). Well, I noticed this
   problem when I received messages from other people from the same company using
   another’s name / email. Even if the chat ends with me or the customer, the name/
   email information is still saved on the computer. So I tested the agency’s computers
   and found that if I don’t delete my browser history, it’s impossible to add a
   new name / email even if I delete the chat history in WP Live chat.
    -  This reply was modified 6 years, 4 months ago by [HRUOD](https://wordpress.org/support/users/hruod/).
 *  Plugin Author [wp3cx](https://wordpress.org/support/users/wp3cx/)
 * (@wp3cx)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12336297)
 * Hi [@hruod](https://wordpress.org/support/users/hruod/) ,
 * The details are indeed saved in the browser and are used to pre-populate Name/
   Email fields in case you want initiate another chat (in most cases the same user
   will want to do that from the same pc/browser – unless it’s a shared pc). **The
   cookie is valid only for a day**. However even though those fields are automatically
   populated (given that you already had a chat), the user can still change them
   before initiating a new chat.
 * If this is what you are experiencing, it’s by design. We’ll look into this matter
   internally and will make adjustments **in case needed**.
 *  Thread Starter [HRUOD](https://wordpress.org/support/users/hruod/)
 * (@hruod)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12336584)
 * Hi [@wp3cx](https://wordpress.org/support/users/wp3cx/). When one user fills 
   in the name / email data on a computer and another user wants to enter their 
   data, the name and email fields do not appear, the chat opens without having 
   to include the data. I didn’t test if after 24h the fields reappear.
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12345149)
 * Hello [@hruod](https://wordpress.org/support/users/hruod/), in most cases, this
   is correct behavior. You don’t want to enter same data again and again. If chat
   session has not be closed (by user or by agent) by default it stays open. If 
   you browse away from your website and then you come back, the chat session is
   still active. This is desiderable behavior.
 * Can you describe a real life scenario when this should not happen?
 *  Thread Starter [HRUOD](https://wordpress.org/support/users/hruod/)
 * (@hruod)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12345430)
 * All right, thank you [@wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Save user data’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
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 * 6 replies
 * 3 participants
 * Last reply from: [HRUOD](https://wordpress.org/support/users/hruod/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/save-user-data/#post-12345430)
 * Status: resolved