Title: scam, avoid
Last modified: March 5, 2021

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# scam, avoid

 *  [herxai](https://wordpress.org/support/users/herxai/)
 * (@herxai)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/scam-avoid/)
 * This is a scam. They have a decent plugin, but their marketing strategy is a 
   scam. They never reply to tickets. When they “update” their plugin, they make
   you update to the latest pro key as well, but guess what? you can’t update the
   plugin unless you enter your login info on their website. Here’s where the marketing
   scam is: you never get that info! They will keep apologizing on the WP forum 
   saying that they sent it and for you to check the spam folder, but really they
   did not. It’s not hard to properly send emails. They deliberately don’t send 
   you login info, so you don’t have access to re-downloading the pro key whenever
   you want. Most people are lazy and will just re-buy the plugin, don’t do this.
   scam, avoid

Viewing 1 replies (of 1 total)

 *  Plugin Author [robosoft](https://wordpress.org/support/users/robosoft/)
 * (@robosoft)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/scam-avoid/#post-14138029)
 * Actually it’s really hard to define that case with lost password our marketing
   strategy.
    We’re really appreciate that you see some strategy in our workflow,
   but in any case it’s not related with your password, to be honest.
 * We have update key first time since a 2014 year, because we changed core structure
   of our gallery plugin and it was required.
 * But we didn’t limited any downloads for our customers and all this statements
   with so detailed description actually not true.
 * You can easily download key in few clicks, just login to your account. If you
   lost password and for some reason you can’t login just contact our support team
   and you’ll get new password in few minutes.
 * We do not force anybody to buy anything.

Viewing 1 replies (of 1 total)

The topic ‘scam, avoid’ is closed to new replies.

 * ![](https://ps.w.org/robo-gallery/assets/icon-256x256.gif?rev=2291186)
 * [Robo Gallery - Photo & Image Slider](https://wordpress.org/plugins/robo-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/robo-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/robo-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/robo-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/robo-gallery/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [robosoft](https://wordpress.org/support/users/robosoft/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/scam-avoid/#post-14138029)