Title: scan error
Last modified: June 2, 2023

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# scan error

 *  Resolved [wen93](https://wordpress.org/support/users/wen93/)
 * (@wen93)
 * [3 years ago](https://wordpress.org/support/topic/scan-error-11/)
 * **Array**
 *     code   **=>** site_verification_failed.connection_error
 *     data   **=>** **Array**
 *         status   **=>** **[integer]** 403
 *         url      **=>** [https://salonge.co.jp](https://salonge.co.jp)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Shalom Taiwo](https://wordpress.org/support/users/shalomt/)
 * (@shalomt)
 * [3 years ago](https://wordpress.org/support/topic/scan-error-11/#post-16797891)
 * Hi [@wen93](https://wordpress.org/support/users/wen93/)
 * Thank you for reaching out to us.
 * I’ll recommend adding your server IP to the **Authorized Hosts**. This can be
   done by navigating to **WordPress Dashboard** ⇉ **Security** ⇉ **Settings** ⇉**
   Global Settings** ⇉ **Authorized Hosts.**
   Please see the screenshot: [https://share.getcloudapp.com/nOuKo1q1](https://share.getcloudapp.com/nOuKo1q1)
 * Alternatively, we’ll like you to please proceed with a **conflict test**. But,
   first, create a recent backup in case you lose any settings during the trial 
   and have to restore to a previous working state.
 * This article can assist you during this test: [https://help.ithemes.com/hc/en-us/articles/115003073433-Checking-for-a-Conflict-](https://help.ithemes.com/hc/en-us/articles/115003073433-Checking-for-a-Conflict-)
 * Please let me know how it goes and if you have further questions.
 * Best regards,
   Shalom
 *  [Shalom Taiwo](https://wordpress.org/support/users/shalomt/)
 * (@shalomt)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/scan-error-11/#post-16814424)
 * Hi there,
 * I hope the information provided helped resolve your issues. Given that we have
   not received a response, I will mark this post as resolved. If you still need
   some assistance, please feel free to open a new support topic, and we would be
   happy to assist.
 * Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘scan error’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Shalom Taiwo](https://wordpress.org/support/users/shalomt/)
 * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/scan-error-11/#post-16814424)
 * Status: resolved