Title: Scan error
Last modified: November 6, 2023

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# Scan error

 *  Resolved [barefootwarrior](https://wordpress.org/support/users/barefootwarrior/)
 * (@barefootwarrior)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/)
 * The error occurred
 * Unexpected response code: 404. Error: error
   Stage: get_modules_hashes

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/#post-17177969)
 * Hello,
   Please, deactivate the plugin with the “Complete deactivation” option 
   enabled and then activate it again.
    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
       > Security by Cleantalk -> General settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.
 * If the issue still appears please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Thread Starter [barefootwarrior](https://wordpress.org/support/users/barefootwarrior/)
 * (@barefootwarrior)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/#post-17178950)
 * Thank you. Fixed. Web site being scanned now: Scanning for modifications 70% 
   complete.
   Thank you again for top notch support.
 *  Thread Starter [barefootwarrior](https://wordpress.org/support/users/barefootwarrior/)
 * (@barefootwarrior)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/#post-17179007)
 * The error occurred
 * Unexpected response code: 404. Error: error
   Stage: file_system_analysis
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/#post-17179110)
 * Hello [@barefootwarrior](https://wordpress.org/support/users/barefootwarrior/),
 * We need more details about the issue.
 * Please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 * Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Scan error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/scan-error-12/#post-17179110)
 * Status: resolved