Title: Scan problem
Last modified: December 21, 2020

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# Scan problem

 *  Resolved [neptun](https://wordpress.org/support/users/neptun/)
 * (@neptun)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/scan-problem/)
 * Unable to scan. This is the error message:
    [Dec 21 16:03:33] Scan terminated
   with error: There was an error connecting to the Wordfence scanning servers: 
   cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to noc1.wordfence.
   com:443
 * Could you help as this is beyond my technical expertise. Thank you!
    -  This topic was modified 5 years, 5 months ago by [neptun](https://wordpress.org/support/users/neptun/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscan-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/scan-problem/#post-13819506)
 * Hi [@neptun](https://wordpress.org/support/users/neptun/), thanks for reaching
   out to us for this.
 * That error typically means two things. Firstly, that the site is unable to connect
   to our servers and back to itself and secondly, the problem is likely to due 
   to be the enforcement of SSL (or a secure https:// connection with a padlock 
   icon as you’d usually see it in your browser.)
 * We may require you to relay information back to your host or try some steps, 
   but I will try to make that as clear as possible.
 * For now, can you send a diagnostic report to **wftest @ wordfence . com**? You
   can find the link to do so at the top of the **Wordfence Tools > Diagnostics**
   page. Then click on **“Send Report by Email”**. Please add your forum username
   where indicated and _respond here after you have sent it._
 * _**Note:** For the fastest response time, please make sure and add any information
   or questions directly to this topic and not the email address above unless asked._
 * Thanks,
 * Peter.
 *  Thread Starter [neptun](https://wordpress.org/support/users/neptun/)
 * (@neptun)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/scan-problem/#post-13821858)
 * Now (22.12.20 at 13.50 Finnish time) the scan seems to work! The scan once took
   a short break because my browser connection had to be confirmed. However, for
   the sake of certainty, I will be sending a diagnostic report that has been done
   right now.
 * Thanks a lot for the help!
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/scan-problem/#post-13824221)
 * Hi [@neptun](https://wordpress.org/support/users/neptun/), no worries at all.
 * I’ve given your diagnostics a close look and there are no fails or errors in 
   detecting things like IP or routes to our servers or back to your server. It 
   may have been an intermittent issue at your host that has now resolved.
 * Thanks again,
 * Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Scan problem’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/scan-problem/#post-13824221)
 * Status: resolved