Title: Scan Timeout
Last modified: February 17, 2022

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# Scan Timeout

 *  Resolved [joshvamos](https://wordpress.org/support/users/joshvamos/)
 * (@joshvamos)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/)
 * Hello,
 * I have a lot of files for queued for heuristics and the scan does not complete
   without a timeout. I tried attending the scan and changing tabs to keep the session
   alive. Is the plugin broken at present?
 * Thank you,
 * josh

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15377768)
 * Hello, [@joshvamos](https://wordpress.org/support/users/joshvamos/).
 * Please, delete all unused, outdated and abandoned plugins and themes from your
   website. Doing so will reduce the total amount of files for the scanner to check.
 * Disable the option “Heuristic analysis” and launch the Malware Scanner again:
   •
   WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings—
   > section “Malware Scanner” —> disable the option “Heuristic analysis” —> Save
   Changes.
 * After the initial scan, please enable the option “Heuristic analysis” back. Now
   future scans will be faster and more stable.
 * Did it help?
 *  Thread Starter [joshvamos](https://wordpress.org/support/users/joshvamos/)
 * (@joshvamos)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15382529)
 * Hello Serge,
 * I am waiting for the site to respond after updating to the newest version. It
   is down for maintenance.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15382540)
 * Hello,
 * Do you mean the latest version of the Security plugin? If something went wrong
   you can delete the plugin’s folder by FTP:
 * /wp-content/plugins/security-malware-firewall
 *  Thread Starter [joshvamos](https://wordpress.org/support/users/joshvamos/)
 * (@joshvamos)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15384882)
 * It’s working now.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15385235)
 * Thank you for your confirmation.
 *  [WebePc Gianluca Molina](https://wordpress.org/support/users/webepc/)
 * (@webepc)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15406488)
 * Same problem.
 * in my case there is a block due to time out a “Signature analysis”
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15406516)
 * [@webepc](https://wordpress.org/support/users/webepc/) Please, deactivate the
   plugin with the “Complete deactivation” option enabled and then activate it again.
 * 1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
   > Antispam by Cleantalk -> Advanced settings)
 * 2. Check the last settings “Complete deactivation” and save changes.
 * 3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
 * 4. Then activate it.
 * 5. Proceed to the plugin’s settings. (See item 1.)
 * If this didn’t help please contact us by our private Ticket System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Scan Timeout’ is closed to new replies.

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## Tags

 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 7 replies
 * 4 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/scan-timeout-2/#post-15406516)
 * Status: resolved