Title: screen freezes while loading
Last modified: January 21, 2021

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# screen freezes while loading

 *  Resolved [aysakar](https://wordpress.org/support/users/aysakar/)
 * (@aysakar)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/screen-freezes-while-loading/)
 * Hi
 * I’m creating a new appointment.
    It does not show the message “your appointment
   request has been received”. Screen freezes while loading. [Screenshot](http://prnt.sc/xd10dh)
   But the appointment message comes as an e-mail. Users are not sure they have 
   created appointments. Users can be confused.
 * How can we fix this. ?
 * Can you help me ?
 * Best Regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscreen-freezes-while-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * (@supportstylemix)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/screen-freezes-while-loading/#post-13957868)
 * Hello,
    Thanks for reaching us here! Please be kindly informed that booking an
   appointment requires payment. By default, the payment is enabled after activating
   the plugin. If you are using, the payment option is a local payment, if your 
   plugin is the pro version, your payment can be Stripe or PayPal or WooCommerce.
   If the mandatory field is enabled like the payment option, it should behave normally.
   But, thanks for reporting it! I will forward this to the plugin team for a check.
 * Best Regards
 *  [Arkymedes](https://wordpress.org/support/users/arkymedes/)
 * (@arkymedes)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/screen-freezes-while-loading/#post-14053590)
 * Hello, I can confirm the issue.
    I have the Pro version and I didn’t select any
   payment option. The screen freezes. when selecting the local payment option, 
   everything goes fine.
 * I suggest not having a mandatory payment.
 * thanks!
 *  [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * (@supportstylemix)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/screen-freezes-while-loading/#post-14055961)
 * Hello,
    Thanks for reaching us here! Thanks for reporting. Yes, the payment option
   is the required option. This issue is sent to the development team for a fix.
   In the next updates, there should a hotfix.
 * Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘screen freezes while loading’ is closed to new replies.

 * ![](https://ps.w.org/bookit/assets/icon-256x256.png?rev=2385587)
 * [Bookit — Booking & Appointment Calendar](https://wordpress.org/plugins/bookit/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bookit/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bookit/)
 * [Active Topics](https://wordpress.org/support/plugin/bookit/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bookit/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bookit/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [supportstylemix](https://wordpress.org/support/users/supportstylemix/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/screen-freezes-while-loading/#post-14055961)
 * Status: resolved