Title: Screen keep on loading Last modified: September 14, 2022 --- # Screen keep on loading * Resolved [awais2362](https://wordpress.org/support/users/awais2362/) * (@awais2362) * [3 years, 9 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/) * Hey! * the screen keeps on loading and didn’t send any error or something from which we can get notified whether it’s a success or a failure of payment. * Is there a way to solve that issue? also, is there a way we can record and show the status of the payment for the client? * thanks. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscreen-keep-on-loading%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [awais2362](https://wordpress.org/support/users/awais2362/) * (@awais2362) * [3 years, 8 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16035125) * [@ericaskyverge](https://wordpress.org/support/users/ericaskyverge/) [@julieskyverge](https://wordpress.org/support/users/julieskyverge/) [@ryanskyverge](https://wordpress.org/support/users/ryanskyverge/) any takers for this one? * Plugin Support [ryanskyverge](https://wordpress.org/support/users/ryanskyverge/) * (@ryanskyverge) * [3 years, 8 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16092812) * Hey [@awais2362](https://wordpress.org/support/users/awais2362/) * Sorry for the delayed reply here. Does the page refresh issue happen immediately when you have landed on the page? Or once the “place order” button is clicked. * Based on they symptoms described it sounds as though there may be a JavaScript conflict on the checkout page. Did you have a chance to confirm if the issue persists with only WooCommerce active and a default theme enabled? * Thanks, Ryan * Thread Starter [awais2362](https://wordpress.org/support/users/awais2362/) * (@awais2362) * [3 years, 7 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16104632) * [@ryanskyverge](https://wordpress.org/support/users/ryanskyverge/) when the place order button is clicked. It doesn’t show any success or error message. It just keeps on loading. * Plugin Support [ryanskyverge](https://wordpress.org/support/users/ryanskyverge/) * (@ryanskyverge) * [3 years, 7 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16112016) * Hey [@awais2362](https://wordpress.org/support/users/awais2362/) * Thanks for the reply. Can you confirm if the issue persists if only WooCommerce and the GoDaddy Payments plugin are active (all other plugins deactivated)? * That will help to determine if there is a JavaScript error on the checkout page being triggered by a plugin conflict. * Thanks, Ryan * Thread Starter [awais2362](https://wordpress.org/support/users/awais2362/) * (@awais2362) * [3 years, 7 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16112774) * we have tried that too by activating the GoDaddy and woo-commerce plugin with storefront theme but the issue remains as it is * Plugin Support [ryanskyverge](https://wordpress.org/support/users/ryanskyverge/) * (@ryanskyverge) * [3 years, 7 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16115510) * Hey [@awais2362](https://wordpress.org/support/users/awais2362/) thanks for giving that a try. I ran a quick test on your checkout and noticed that it’s throwing an “Access token is not a valid token. Token might have expired” error. * This indicates a problem with the Application ID and Private Key values. Regenerate a new API key using the following steps? * 1. Login to your GoDaddy Payments dashboard and go to Advanced Tools > Business Settings > Contact Info > Poynt Collect API Settings. 2. Generate a new Private Key 2. Copy your Application ID and Private Key in the Poynt Collect API Settings section. 3. In your WooCommerce store, go to WooCommerce > Settings > Payments > Credit Card and paste these credentials in the Application ID and Private Key fields. Click Save Changes. * **Please note, do not share these values in your forum replies. They should be kept confidential** * Can you try updating those values and let me know if you are able to place an order once the new values are in place? * Cheers, Ryan * Plugin Support [Kristy](https://wordpress.org/support/users/kristybrg/) * (@kristybrg) * [3 years, 4 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16382765) * Hey there, * It’s been a long time since we heard from you, so I’m going to mark this topic as resolved. * If you’re still experiencing issues please [create a new thread](https://wordpress.org/support/plugin/godaddy-payments/#new-topic-0) if you have further questions. 🙂 * Thanks, Kristy Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Screen keep on loading’ is closed to new replies. * ![](https://ps.w.org/godaddy-payments/assets/icon-256x256.png?rev=3447975) * [GoDaddy Payments for WooCommerce](https://wordpress.org/plugins/godaddy-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/godaddy-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/godaddy-payments/) * [Active Topics](https://wordpress.org/support/plugin/godaddy-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/godaddy-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/godaddy-payments/reviews/) * 7 replies * 3 participants * Last reply from: [Kristy](https://wordpress.org/support/users/kristybrg/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/screen-keep-on-loading/#post-16382765) * Status: resolved