Title: Screen reader issue
Last modified: February 13, 2024

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# Screen reader issue

 *  Resolved [ryanlavery](https://wordpress.org/support/users/ryanlavery/)
 * (@ryanlavery)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/screen-reader-issue/)
 * Hello,
 * We have a healthcare demo site that needs to be accessible. We use an accessibility
   widget named accessiBe which allows users with screen readers to easy navigate
   the site with keyboard shortcuts.
 * We would like to use popups as this plugin says its fully accessible, however
   screen readers (NVDA for example) will not read the first part of content on 
   the popup. Instead it skips straight to the first link on the popup and will 
   not tab to the content above it or the header.
 * The issue in question is the “Cost of Living” button on the homepage of the link
   provided.
 * Any help would be appreciated!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscreen-reader-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Kim L](https://wordpress.org/support/users/kimmyx/)
 * (@kimmyx)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/screen-reader-issue/#post-17426312)
 * Hi [@ryanlavery](https://wordpress.org/support/users/ryanlavery/),
 * We visited your site with NVDA active and the screen reader was able to read 
   aloud the full content of the popup.
 * We have a recording to show but if you prefer to see it privately, kindly message
   us at [Support Request – Popup Maker](https://wppopupmaker.com/support/#submit-a-support-ticket)
 * We’ll wait for your email!
 *  Thread Starter [ryanlavery](https://wordpress.org/support/users/ryanlavery/)
 * (@ryanlavery)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/screen-reader-issue/#post-17426826)
 * Hi [@kimmyx](https://wordpress.org/support/users/kimmyx/),
 * Thanks for looking at this issue, i actually fixed it already however I didn’t
   know how to remove the post!
 * Thanks anyway.
 *  Plugin Support [Kim L](https://wordpress.org/support/users/kimmyx/)
 * (@kimmyx)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/screen-reader-issue/#post-17429407)
 * Hi [@ryanlavery](https://wordpress.org/support/users/ryanlavery/),
 * Glad to know you fixed it!
 * I’m going to mark this post as resolved. Feel free to create a new one if you
   have more questions. 😊

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Screen reader issue’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Kim L](https://wordpress.org/support/users/kimmyx/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/screen-reader-issue/#post-17429407)
 * Status: resolved