Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
OK, thanks for checking.
But I’m confused about why more cookies come up in the Cookiebot scan report then, eg NID, collect etc (and, as mentioned, more still in the OneTrust website scan)?
Also I just checked in incognito and got:
1P_JAR
CookieConsent
NID
_ga
_gat
_gid
Thanks
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
And now, having updated the GAWPD plugin (and re adding the cookiebot script manually), the cookie consent plugin isn’t working! It’s allowing all cookies when only necessary is ticked.
Do you know why this is happening??
I’ve been trying to make this work for almost two weeks now!
Thanks
@anonymized-15502524 I tested your GADWP setup, and it works as it is supposed to.
As far as we know, GADWP will make an integration for Cookiebot in the near future, so that you won’t have to update GADWP manually.
It is often the case that we find cookies which you cannot see in your browser. Some cookies are triggered dynamically based on different criteria, which is not possible to reproduce with a single browser.
The cookies where the initiator is “Webserver” are coming from your backend. Most likely some plugin is setting them.
If you can provide us with a list of active plugins and what theme your are using, we may be able to investigate it further. You can send the list to [email protected].
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
Hi there
I emailed more info on Wed 13 Jun, is this something you can help with?
Many thanks
Hi @anonymized-15502524
Just tested again, and I am not able to replicate the problem. No cookies are set prior to consenting for me. Still looking into it.
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
Hi @cookiebot
OK, thanks for the update.
@anonymized-15502524 some of your cookies are coming from the recaptcha.
https://github.com/google/recaptcha/issues/155
Anyway, I believe that you should be good to go.
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
OK, thanks, i’ll take a look
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
So the recaptcha sets the NID cookie when people use the contact form even though cookies should be disables, ie necessary only (so that’s another problem!). This doesn’t really address the issue I emailed about?
Thanks
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
Hi @cookiebot
This hasn’t resolved the issue I emailed you about. Please can you help?
Thanks
Hi @anonymized-15502524,
We did check your site, and already told you that you are good to go.
As you know, you have to tag up the recaptcha with data-cookieconsent=”preference” or similar, in order for us to prevent it from setting cookies.
What seems to be the issue?
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
Hi @cookiebot
The issue is that the inspector randomly shows different cookies, ie marketing ones (testing in incognito) – as per screenshots I sent via email – when only necessary cookies should be allowed.
I know you’ve said you can’t see them and they aren’t coming up in my scan reports so it feels like something is going wrong but I don’t know what! The domain they are set for is google. There are also other cookies coming up in the inspector (not incognito) that aren’t in the scan, eg gadwp_wg_default_metric, gadwp_wg_default_metric (the domain setting these is mine).
Re the NID cookie being set when someone completes the contact form (when only necessary cookies are ticked), yes, I understand I need to tag it up. But I’m not sure where exactly in the plugin I need to do this. Are you able to advise?
Many thanks
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This reply was modified 1 year, 7 months ago by
janmtm. Reason: Anonymised user concerned about their name in post - removed it
@anonymized-15502524
As long as we can’t reproduce the problem, we can’t do more to help.
Can you record a video, showing the issue?
I checked your website again, and the recaptcha is prevelant on every site. Are you using a plugin for the recaptcha, or did you implement it manually?
Several of our users have had the same problem with recaptcha. It set’s the NID cookie, which to the best of our knowledge is used for marketing purposes, in the case of recaptcha.
You would need to apply prior consent on this:
<script type=’text/javascript’ src=’https://www.google.com/recaptcha/api.js?hl&onload=nfRenderRecaptcha&render=explicit&ver=3.3.7′></script>
This may leave your contact form open for spam. Perhaps you could use Akismet to prevent that.
Thread Starter
Anonymous User 15502524
(@anonymized-15502524)
Hi @cookiebot
Thanks for getting back to me. I understand you can’t make further suggestions if you can’t recreate the issue. I’ll try to do a video and share but it keeps changing so it’s hard to show what I mean.
What do you mean by ‘prevalent on every site’? I’m using the recaptcha settings in the Ninja forms plugin (on my contact form page only). Also I thought NID was a preference, not marketing, cookie?
Thanks for sharing the script that I need to add prior consent to. I’ve looked in the back end of the Ninja forms plugin but I can’t find it (there are a lot of files), do you have any idea where it might be?
Thanks
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This reply was modified 1 year, 7 months ago by janmtm. Reason: Anonymised user concerned about their name in post - removed it
