Title: Scroll settings not working
Last modified: January 6, 2025

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# Scroll settings not working

 *  Resolved [maskinluxembourg](https://wordpress.org/support/users/maskinluxembourg/)
 * (@maskinluxembourg)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/scroll-settings-not-working/)
 * Hello,
 * I disabled the page scrolling and enabled the popup scrolling, but it does not
   work, my pop up is cut off without being able to scroll further down and the 
   page is scrolling up and down.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscroll-settings-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/scroll-settings-not-working/#post-18229158)
 * Dear [@maskinluxembourg](https://wordpress.org/support/users/maskinluxembourg/),
 * Thank you for your topic.
 * Please provide the following information for further investigation of your case.
    1. **Screenshots **or a **short video** demonstrating the issue.
    2. The **version **of the plugin you’re currently using.
    3. Let us know the exact **moment **when the popup should appear.
    4. The corresponding **link **for the popup.
 * We’ve noticed that caching is enabled on your site.
   **See the screenshot below:**
 * > [View post on imgur.com](https://imgur.com/d1Tfq0E)
 * So, please **exclude the link** where the plugin’s shortcode is located from 
   the caching plugin, and then check again.
 * Looking forward to hearing from you.
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/scroll-settings-not-working/#post-18244539)
 * Dear [@maskinluxembourg](https://wordpress.org/support/users/maskinluxembourg/),
 * We’re closing this ticket for now as we last heard from you 1 week ago.
 * If the query is unresolved, drop us a line and we’ll get back to you at the earliest
   and the ticket will be re-opened.
 * For a new query, feel free to open a new topic. Our Customer Care Specialists
   will be happy to help you.
 * Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Scroll settings not working’ is closed to new replies.

 * ![](https://ps.w.org/ays-popup-box/assets/icon-128x128.gif?rev=2660064)
 * [Popup Box - Create Countdown, Coupon, Video, Contact Form Popups](https://wordpress.org/plugins/ays-popup-box/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ays-popup-box/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ays-popup-box/)
 * [Active Topics](https://wordpress.org/support/plugin/ays-popup-box/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ays-popup-box/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ays-popup-box/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/scroll-settings-not-working/#post-18244539)
 * Status: resolved