Title: Scroller not working after plugin activation
Last modified: August 10, 2023

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# Scroller not working after plugin activation

 *  Resolved [jklyn](https://wordpress.org/support/users/jklyn/)
 * (@jklyn)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/)
 * I have been using ITRO for years and it is such great and compatible plugin but
   on one of my site its creating problem. When I activate it then my owl carousel
   sliders stopped working. Pls check the live url and originally it should look
   like this: [https://prnt.sc/RJGADfrVNS-s](https://prnt.sc/RJGADfrVNS-s)
    -  This topic was modified 2 years, 8 months ago by [jklyn](https://wordpress.org/support/users/jklyn/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fscroller-not-working-after-plugin-activation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [lorenzopotenti](https://wordpress.org/support/users/lorenzopotenti/)
 * (@lorenzopotenti)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-16962993)
 * Hi, glad you like the plugin. I don’t understand what the problem is. I understand
   that, once our plugin is activated, the carousel disappears and is moved vertically.
   Could you send a photo disabling the plugin to see what the page should look 
   like?.
 *  Thread Starter [jklyn](https://wordpress.org/support/users/jklyn/)
 * (@jklyn)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-16992883)
 * It should look like as on the screen shots. After activating plugin all owl carousel
   sliders stop working. Even counter numbers are not working. Pls check these screenshots:
   
   [https://prnt.sc/TmuF_qt8Jrqf](https://prnt.sc/TmuF_qt8Jrqf)[https://prnt.sc/TCz08fqyyMpC](https://prnt.sc/TCz08fqyyMpC)
   [https://prnt.sc/tnGl9t2T0tbs](https://prnt.sc/tnGl9t2T0tbs)
 *  Plugin Contributor [lorenzopotenti](https://wordpress.org/support/users/lorenzopotenti/)
 * (@lorenzopotenti)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-17005393)
 * This error is very strange, could you provide me an account with login data to
   be able to try to fix it?. Send them to this email [lorenzo.potenti@itroteam.com](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/lorenzo.potenti@itroteam.com?output_format=md).
 *  Thread Starter [jklyn](https://wordpress.org/support/users/jklyn/)
 * (@jklyn)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-17028116)
 * I’ve sent you email. Pls check it.
 *  Plugin Contributor [lorenzopotenti](https://wordpress.org/support/users/lorenzopotenti/)
 * (@lorenzopotenti)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-17032606)
 * I fixed the issue, you should check on the website if everything is ok. Let me
   know if there are other problems
 *  Thread Starter [jklyn](https://wordpress.org/support/users/jklyn/)
 * (@jklyn)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-17044683)
 * It’s solved. Thankyou very much.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Scroller not working after plugin activation’ is closed to new replies.

 * ![](https://ps.w.org/itro-popup/assets/icon-256x256.png?rev=2875939)
 * [ITRO Popup Plugin](https://wordpress.org/plugins/itro-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/itro-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/itro-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/itro-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/itro-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/itro-popup/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [jklyn](https://wordpress.org/support/users/jklyn/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/scroller-not-working-after-plugin-activation/#post-17044683)
 * Status: resolved