Scrolling Stuck

Resolved devansh1995
(@devansh1995)

5 years, 5 months ago

Hello again..

Recently I observed the plugin is causing a serious issue on mobile single blog posts. I have deactivated the plugin currently because that is seriously impacting user’s experience.

Users are not able to scroll down the page. I was confused as it could be problem with ad inserter codes. So i directly embeed ad codes and checked. Everything is working on that blog posts. You can check here https://castudyweb.com/ca-final-fr-financial-instruments/.

When i deactivate the plugin things go back to normal and users are able to scroll up and down the page on single blog posts normally. The page just stucks when i active the plugin. The scrolling doesn’t work up or down.

Please help ASAP.

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

I’m sorry but I can’t reproduce the issue.
And remote debugging doesn’t seem to be enabled.

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

as i said i have deactivated the plugin completely becasue users are not able to scroll at all in mobile.

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

How can I then help you?

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

i thought the issue might have come with someone else in the past too?

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

No.

It would be very unlikely that the issue would be caused by the plugin.

Use debugging functions to disable individual codes in order to figure out which code is causing the issue:
https://adinserter.pro/documentation/debugging#global

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

i have activated the plugin and remote debugging is one please check.

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

Can’t check.
It seems the right click is disabled.

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

deactivated. check now.

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

It’s hard to reproduce the issue.

I see no issues if I disable insertions:
https://castudyweb.com/ca-intermediate-mock-test-papers-nov-2020/?ai-debug-blocks=1&ai-debug-no-insertion=1

After that I could not reproduce it.
It seems something is overlapping the content.

Use debugging functions as described above to isolate the problem.
Start by pausing all blocks.
https://adinserter.pro/documentation/code-editing#pause-block

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

Did you check that at just desktop?

Plugin Author Spacetime
(@spacetime)

5 years, 5 months ago

No. On Android phone (Chrome).

Thread Starter devansh1995
(@devansh1995)

5 years, 5 months ago

I don’t know how. But the issue isn’t occurring now. Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)

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