Title: Secure submit gateway issue
Last modified: November 9, 2017

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# Secure submit gateway issue

 *  [development5586](https://wordpress.org/support/users/development5586/)
 * (@development5586)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/secure-submit-gateway-issue/)
 * Secure submit gateway is having issue. i mean on chrome orders are getting place
   but on firefox and safari orders are not getting placed its displaying an error“
   Transaction rejected because the lookup on the supplied token failed”. Please
   help me to solve this issue. on console i am seeing this message on firefox and
   safari “Loading failed for the <script> with source “https://api.heartlandportico.
   com/SecureSubmit.v1/api/token?callback=jsonp_callback_50015&token_type=supt&object
   =token&_method=post&api_key”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsecure-submit-gateway-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/secure-submit-gateway-issue/#post-9670393)
 * This issue is being handled over email. While we are currently working to identify
   the exact cause, believe the issue is related to HTTPS certificates on the merchant’s
   server.
 *  [mistymistylynn](https://wordpress.org/support/users/mistymistylynn/)
 * (@mistymistylynn)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/secure-submit-gateway-issue/#post-9800405)
 * Hi there!
    I’m having the same issue and Heartland is unable to figure out the
   problem as it’s just an occasional error.. Were you able to resolve the issue?
    -  This reply was modified 8 years, 5 months ago by [mistymistylynn](https://wordpress.org/support/users/mistymistylynn/).
 *  [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * (@dthawkins)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/secure-submit-gateway-issue/#post-9800481)
 * Good Morning.
 * We were able to resolve the issue for that specific merchant, yes. However, this
   issue can occur for a few different reason.
    - There’s a JavaScript error during payment
    - There’s a third-party plugin preventing our JavaScript from running fully
    - The configured public API key and secret API key are not for the same environment/
      account
 * This is a good place to start investigating.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Secure submit gateway issue’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-securesubmit-gateway/assets/icon-256x256.png?
   rev=3385858)
 * [Global Payments SecureSubmit Gateway](https://wordpress.org/plugins/woocommerce-securesubmit-gateway/)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-securesubmit-gateway/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [dthawkins](https://wordpress.org/support/users/dthawkins/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/secure-submit-gateway-issue/#post-9800481)
 * Status: not resolved