Title: Security Check Failed Issue
Last modified: January 29, 2025

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# Security Check Failed Issue

 *  Resolved [Razon Komar Pal](https://wordpress.org/support/users/raazon/)
 * (@raazon)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/)
 * Hi,
 * 
   I’m encountering a critical issue when activating the Help Scout plugin (v6.5.3)
   on my WordPress site (v6.7.1, PHP 8.0).
 * 
   When trying to add a new page/post, I receive the error: “Help Scout Security
   check failed.”
 * 
   When attempting to edit an existing page, the update fails with the message:“
   Updating failed. Help Scout Security check failed.”
 * 
   To troubleshoot, I tested with only the Help Scout plugin active (no other plugins),
   and the issue persists. Currently, I’ve had to disable the plugin to avoid disruptions.
   I’ve tested in several WordPress installations and the issue is consistent.
 * 
   Please investigate and provide a fix at the earliest. Let me know if you need
   any further details.
 * 
   Best regards,Razon

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [contemplate](https://wordpress.org/support/users/contemplate/)
 * (@contemplate)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/#post-18272567)
 * Confirming we experienced the same error and the update broke Elementor, Cartflows,
   and many more things. We were able to rollback to version 6.5.1 and that fixed
   our site. I don’t even see a changelog entry listed for 6.5.3 here.
 *  [rudtek2](https://wordpress.org/support/users/rudtek2/)
 * (@rudtek2)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/#post-18272982)
 * Same here on my site.
 *  Plugin Contributor [Elana Davis](https://wordpress.org/support/users/elanasparkle/)
 * (@elanasparkle)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/#post-18274845)
 * Hello [@raazon](https://wordpress.org/support/users/raazon/), 
   ​Thank you for
   reaching out to our support team. Can you update HelpScout to 6.5.4 and test 
   again for me. This should resolve your issue I apologize for the inconvenience.
   ThanksElana D.
 *  Thread Starter [Razon Komar Pal](https://wordpress.org/support/users/raazon/)
 * (@raazon)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/#post-18277482)
 * Hi [@elanasparkle](https://wordpress.org/support/users/elanasparkle/) ,
 * I confirm that the issue has been resolved in version 6.5.4.
 * Thanks
   Razon

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Security Check Failed Issue’ is closed to new replies.

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## Tags

 * [security issue](https://wordpress.org/support/topic-tag/security-issue/)

 * 4 replies
 * 4 participants
 * Last reply from: [Razon Komar Pal](https://wordpress.org/support/users/raazon/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/security-check-failed-issue/#post-18277482)
 * Status: resolved