Title: Security code denied
Last modified: August 31, 2016

---

# Security code denied

 *  Resolved [greenspacestx](https://wordpress.org/support/users/greenspacestx/)
 * (@greenspacestx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/security-code-denied/)
 * Hello,
 * For the most part, Give has worked well for us and our supporters. However, a
   handful of donors have had trouble donating on our website. They fill out all
   the info, click donate, and get an error message saying the credit card security
   code is not valid. Usually, they’ll try again with another card, or call me and
   I run the transaction through our website, while I am logged out, and it works
   fine. Any idea how we can assure this doesn’t happen anymore?
 * Thank you very much!
    – Tia
 * [https://wordpress.org/plugins/give/](https://wordpress.org/plugins/give/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Devin Walker](https://wordpress.org/support/users/dlocc/)
 * (@dlocc)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/security-code-denied/#post-6961630)
 * Hey Tia,
 * Are you using a premium Add-on? If so, please use our customer support here: 
   [https://givewp.com/support/](https://givewp.com/support/) and we’ll respond 
   quickly to investigate your issue. The forum here is mainly for the free Give
   core plugin.

Viewing 1 replies (of 1 total)

The topic ‘Security code denied’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

## Tags

 * [security code](https://wordpress.org/support/topic-tag/security-code/)

 * 1 reply
 * 2 participants
 * Last reply from: [Devin Walker](https://wordpress.org/support/users/dlocc/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/security-code-denied/#post-6961630)
 * Status: resolved