Title: Security Issue
Last modified: March 6, 2018

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# Security Issue

 *  Resolved [s1lverfoxs](https://wordpress.org/support/users/s1lverfoxs/)
 * (@s1lverfoxs)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/security-issue-86/)
 * Hello,
 * Theres security issue using this plugin, customer can put javascript in their
   message and it’s work, how we can prevent this action ??

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [jaholcomb](https://wordpress.org/support/users/jaholcomb/)
 * (@jaholcomb)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/security-issue-86/#post-10046155)
 * JS Support team, can you verify this?
 *  Thread Starter [s1lverfoxs](https://wordpress.org/support/users/s1lverfoxs/)
 * (@s1lverfoxs)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/security-issue-86/#post-10046823)
 * i tried to put <script> alert(); in message (via text mode) and it popup when
   admin open the ticket, so i think it’s really work.
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/security-issue-86/#post-10048383)
 * Hi,
 * Try this
    Edit ../wp-content/plugins/js-support-ticket/modules/ticket/model.php
 * add this code at line no 760
    $data = filter_var_array($data,FILTER_SANITIZE_STRING);
 * before this comment
    //custom field code start
 * Regards,
 *  [jasonb4u2](https://wordpress.org/support/users/jasonb4u2/)
 * (@jasonb4u2)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/security-issue-86/#post-10228945)
 * Shouldnt there be an udate for everyone ?. Not all see these topics and are at
   risk because no simple update was released
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/security-issue-86/#post-10230845)
 * Hi,
 * We already update the plugin code.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Security Issue’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/js-support-ticket/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/js-support-ticket/)
 * [Active Topics](https://wordpress.org/support/plugin/js-support-ticket/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/js-support-ticket/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/security-issue-86/#post-10230845)
 * Status: resolved