Title: Security issue alert from Patchstack
Last modified: March 4, 2022

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# Security issue alert from Patchstack

 *  Resolved [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/)
 * Serious security issue and we have found some display issue on our plugin’s page
   also. [https://ibb.co/Hq8FGv6](https://ibb.co/Hq8FGv6)
 * Check the alert from patchstak;
    [https://patchstack.com/database/vulnerability/helpie-faq/wordpress-accordion-faq-helpie-wordpress-accordion-faq-plugin-plugin-176-sensitive-information-disclosure-vulnerability?vero_id=82542&vero_conv=8O2Z42Yf8LaWeP3OA-gnR6feOfvekEZbX4HnxRbUwgWco0zcsQAPOfEOVw1oV6YfDn9zr9OzN0c4SaxP46yybRM-OarzAlkGq3GWZFrHPelf](https://patchstack.com/database/vulnerability/helpie-faq/wordpress-accordion-faq-helpie-wordpress-accordion-faq-plugin-plugin-176-sensitive-information-disclosure-vulnerability?vero_id=82542&vero_conv=8O2Z42Yf8LaWeP3OA-gnR6feOfvekEZbX4HnxRbUwgWco0zcsQAPOfEOVw1oV6YfDn9zr9OzN0c4SaxP46yybRM-OarzAlkGq3GWZFrHPelf)
 * Please help asap.
    Vivek
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsecurity-issue-alert-from-patchstack-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Stephen Raj](https://wordpress.org/support/users/pauple123/)
 * (@pauple123)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15430886)
 * Hi [@vismithams](https://wordpress.org/support/users/vismithams/) ,
 * We have fixed it and have released a new update now.
 * Could you please update the plugin and let me know if everything is fine now?
 * Kind Regards.
 *  Thread Starter [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15430907)
 * Thank you Stephan. I have not received the update. Will update once available
   to me and contact back to you. If no revert then you can mark this ticket resolved.
   
   Vivek
 *  Thread Starter [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15431842)
 * Plugin updated but still Patchstack showing the vulnerability is present and 
   the display issue on wordpress plugins pages (bottom) not resolved with this 
   update. [https://ibb.co/NNfm7vx](https://ibb.co/NNfm7vx) Please look in to.
 *  [Stephen Raj](https://wordpress.org/support/users/pauple123/)
 * (@pauple123)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15432156)
 * [@vismithams](https://wordpress.org/support/users/vismithams/)
 * We have fixed it on our end. Maybe, it might take time for them to update it.
 *  [Stephen Raj](https://wordpress.org/support/users/pauple123/)
 * (@pauple123)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15432949)
 * Hi [@vismithams](https://wordpress.org/support/users/vismithams/) ,
 * They have updated it now here: [https://patchstack.com/database/vulnerability/helpie-faq/wordpress-accordion-faq-helpie-wordpress-accordion-faq-plugin-plugin-176-sensitive-information-disclosure-vulnerability?vero_id=82542&vero_conv=8O2Z42Yf8LaWeP3OA-gnR6feOfvekEZbX4HnxRbUwgWco0zcsQAPOfEOVw1oV6YfDn9zr9OzN0c4SaxP46yybRM-OarzAlkGq3GWZFrHPelf](https://patchstack.com/database/vulnerability/helpie-faq/wordpress-accordion-faq-helpie-wordpress-accordion-faq-plugin-plugin-176-sensitive-information-disclosure-vulnerability?vero_id=82542&vero_conv=8O2Z42Yf8LaWeP3OA-gnR6feOfvekEZbX4HnxRbUwgWco0zcsQAPOfEOVw1oV6YfDn9zr9OzN0c4SaxP46yybRM-OarzAlkGq3GWZFrHPelf)
 * Feel free to let me know if you still have any questions. I would be glad to 
   help you.
 * Kind Regards.
 *  Thread Starter [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15433172)
 * But in their dashboard, the alert is still visible [https://ibb.co/0yrR6jB](https://ibb.co/0yrR6jB)
   and you are still silent on the wordpress plugins page display issue because 
   of this plugin.
    [https://ibb.co/NNfm7vx](https://ibb.co/NNfm7vx) Please look
   in to.
 *  [Stephen Raj](https://wordpress.org/support/users/pauple123/)
 * (@pauple123)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15440139)
 * Hi [@vismithams](https://wordpress.org/support/users/vismithams/) ,
 * 1. You can contact their team regarding this. We have fixed it on our end.
 * 2. Regarding the plugins page display issue, can you please try deactivating 
   all your plugins and have helpie FAQ alone and show me a screenshot of how it
   displays?
 * Kind Regards.
 *  Thread Starter [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15451564)
 * Patchstack issue resolved and they updated.
    The display issue persist. I tried
   that and found 2 plugins are conflicting with the issue bottom of the Plugins
   page. 1) HelpieFAQ and 2) Auto Republish Post. Even We can’t deactivate these
   plugins from the plugins dashboard and we all have to go to File manager using
   FTM and delete/rename it. I have deleted the Auto Republish post plugin and kept
   only yours And now the issue related to that plugin is gone and only Helpie FAQ
   related issue is showing in the plugins dashboard. I can see that the external
   service of Fremius you are using is making the display issue. Even auto republish
   post plugin also using their service. See the latest screenshot [https://ibb.co/6yqM9Hx](https://ibb.co/6yqM9Hx)
   Please resolve this issue. Vivek`
 *  [Stephen Raj](https://wordpress.org/support/users/pauple123/)
 * (@pauple123)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15482802)
 * Hi [@vismithams](https://wordpress.org/support/users/vismithams/) ,
 * Could you please reach out to our support portal so that I could have a closer
   look at this issue?
 * You can create a ticket at pauple.freshdesk.com
 * Kind Regards.
 *  Thread Starter [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * (@vismithams)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15482836)
 * [@pauple123](https://wordpress.org/support/users/pauple123/) Sorry, delayed responce.
   I have already replaced your plugin with other and the error now gone. You can
   close this ticket.
    thank you Vivek

Viewing 10 replies - 1 through 10 (of 10 total)

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 * Last reply from: [Vivek Narayanankutty Nair](https://wordpress.org/support/users/vismithams/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/security-issue-alert-from-patchstack-2/#post-15482836)
 * Status: resolved