Title: Security Issue possible
Last modified: January 19, 2024

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# Security Issue possible

 *  Resolved [Myscory](https://wordpress.org/support/users/myscory/)
 * (@myscory)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/security-issue-possible/)
 * Last week Thursday, 11.01.24, we noticed an unauthorized admin registration with
   username wpx and email address We were immediately on alert, deleted the user,
   changed all passwords and updated all plugins that were available at the time.
   We always keep the system up-to-date. However, the new user’s registrations continued.
   During this time, after the updates, we noticed that the pop-up of your plugin
   was causing a display error, so we deactivated it for the time being because 
   we had other problems at the time. After installing new security software, we
   had already deactivated your plugin, and changing the database password, the 
   registry attempts stopped. We assumed that the security measures were the cause.
   The pop-up was reactivated a week later, i.e. 1 day ago, in order to fix the 
   display error. Today we started again with the user registrations of wpx. We 
   immediately made a connection and deactivated your plugin again, and the registrations
   from wpx have been missing since then. We have now decided on a different solution.
   
   But Please check whether it was actually your plugin that alerted us here. Thank
   you.
    -  This topic was modified 2 years, 4 months ago by [Myscory](https://wordpress.org/support/users/myscory/).
    -  This topic was modified 2 years, 4 months ago by [James Huff](https://wordpress.org/support/users/macmanx/).
      Reason: email address removed from public forum

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [wpuser44](https://wordpress.org/support/users/wpuser44/)
 * (@wpuser44)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/security-issue-possible/#post-17399379)
 * We had the same issue. Admin USer was created and MAlware Code was inserted into
   the “Custom JS” Field in one PopUp.
 *  Thread Starter [Myscory](https://wordpress.org/support/users/myscory/)
 * (@myscory)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/security-issue-possible/#post-17399412)
 * Thanks. I found an explanation of the problem with that PlugIn on Sucuri Blog.
   The Issue is known, but Pop Up Builder do not fix that anymore.
    -  This reply was modified 2 years, 3 months ago by [Myscory](https://wordpress.org/support/users/myscory/).
 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/security-issue-possible/#post-17423110)
 * Hi there,
 * We are sorry to hear that you are having this issue. This is a known issue. However,
   our team couldn’t reproduce it and is investigating the cause of the issue. Rest
   assured we are trying our best to fix this as soon as possible.
 * Please check your custom JS/CSS menu under the popup and if you have any unknown
   code, please remove it. Also, please make sure you don’t have any unknown admin
   account on your site.
 * If you require further assistance or have any additional questions, please don’t
   hesitate to contact us through our support portal. Our team is always here to
   help!
 * [https://help.popup-builder.com/en/](https://help.popup-builder.com/en/)
 * Sincerely,
 *  Plugin Support [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/security-issue-possible/#post-17821245)
 * Hello [@myscory](https://wordpress.org/support/users/myscory/) ,
 * Since we haven’t received a response from you in over two weeks, we’re marking
   this thread as resolved. If you require any further assistance, please don’t 
   hesitate to reach out. We’re here to help.
 * Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Security Issue possible’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/security-issue-possible/#post-17821245)
 * Status: resolved