• Resolved Bob Wagstaff

    (@bob-wagstaff)


    I’ve tried running security scans on my site using the plugin. Running on WordPress 5.03, but the scan never gets beyond the “preparing for the scan” and hangs at that point.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author gioni

    (@gioni)

    Check the browser console for errors.

    Thread Starter Bob Wagstaff

    (@bob-wagstaff)

    Where do I find the browser console?

    Thread Starter Bob Wagstaff

    (@bob-wagstaff)

    States unable to raise Memory Limit

    Plugin Author gioni

    (@gioni)

    It’s not a critical error per se. What amount of PHP MEMORY is shown? Are there any other errors in the console? Do you run the website on a free hosting?

    Thread Starter Bob Wagstaff

    (@bob-wagstaff)

    It is showing 312M PHP memory, no other errors and not on a free hosting site.

    Plugin Author gioni

    (@gioni)

    Go to the Site Integrity / Settings page. Turn on “Enable diagnostic logging”. Run the quick scan. White for a couple of minutes. Go to the Tools / Log admin page. Check the log for anything suspicious. What is the last line in the log?.

    Thread Starter Bob Wagstaff

    (@bob-wagstaff)

    This is what is in the log

    [17th February 2019, 6:23 pm][Scanner] ERROR: Unable to raise memory limit

    [17th February 2019, 6:24 pm][Scanner] ERROR: Unable to raise memory limit

    [17th February 2019, 6:24 pm][Scanner] ERROR: Unable to raise memory limit

    [17th February 2019, 6:24 pm][Scanner] >>>>>>>>>>>>>>> START SCANNING: quick, memory: 312M

    [17th February 2019, 6:24 pm][Scanner] Preparing for the scan (step 0)

    [17th February 2019, 6:24 pm][Scanner] Cleaning up in the temp directory /tmp

    Plugin Author gioni

    (@gioni)

    Disable “Scan temporary directory” in the scanner settings and run the quick scan.

    Thread Starter Bob Wagstaff

    (@bob-wagstaff)

    Bingo!

    Thanks

    Plugin Author gioni

    (@gioni)

    Besides the fact that having a shared temp folder is not safe, meaning the server is not properly configured.

Viewing 10 replies - 1 through 10 (of 10 total)

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